Service Request Ticket - # 71896

Service Request Ticket - # 71896

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Service Request Information

CONTACT	Name	Troyer, Robert	Date	Apr 23, 2019 12:26 PM
	Department	Humanities Division	Phone	89123
	Location		Email	troyerr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171079 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	CSGGRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSGGRP2	Location	2wks
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; FREEWARE/SHAREWARE requested by TROYER for RESEARCH ASST STATION: Zotero standalone (desktop); Notepad++ https://notepad-plus-plus.org/ ; Antconc http://www.laurenceanthony.net/software/antconc/ ; Sarant http://www.laurenceanthony.net/software/sarant/ ;
	Wired NIC	D8:9E:F3:4B:AA:D7

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	May 10, 2019 03:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	May 10, 2019 03:44 PM	Set up is complete. Updated inventory.	Add Attachment
Reggie Johnson	May 10, 2019 02:31 PM	Task reassigned to Reggie Johnson.	Add Attachment
Alix Karkanen	May 08, 2019 08:30 AM	**This is an email** Let me know if this Friday at 3pm works for you. Thanks, Rob	Add Attachment
Reggie Johnson	May 07, 2019 10:50 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	May 07, 2019 10:50 AM	Back on inventory counter	Add Attachment
Reggie Johnson	May 07, 2019 10:40 AM	**This is an outgoing email** Hi Robert, I need some additional information regarding service request #71896 Description: GFA SETUP: OptiPlex 7050 W#20171079 & 24in monitor W#20171165 to APSC 501 Your new equipment is ready to be delivered to your office. When is a good date and time for a UCS Tech to visit your office and complete this task? Thanks Reggie UCS Tech	Add Attachment Public
Reggie Johnson	May 07, 2019 10:39 AM	Image and set up is complete. Added Software mentioned below. Ready to be delivered.	Add Attachment
Tricia Flaherty	May 03, 2019 02:46 PM	student / research assistant work station in APSC 501. MOVE following FREE/SHAREWARE from PC W#20101223 to W#20171079: Program to be added: 1.) Zotero standalone (desktop). The version on the PC is not current, and my research assistant needs it for our work. 2.) Notepad++ https://notepad-plus-plus.org/ This is pretty widely used program, so I don't see a problem adding it 3.) Antconc http://www.laurenceanthony.net/software/antconc/ 4.) Sarant http://www.laurenceanthony.net/software/sarant/ NOTE from TROYER: both of the later are programs that UCS has already added to the PCs in ITC 003 for my Corpus Linguistics class, so there should be no issue with adding them to this pc as well.	Add Attachment
Reggie Johnson	May 03, 2019 09:06 AM	Imaging on stand up desk	Add Attachment
Robbie Downin	Apr 23, 2019 12:26 PM	NEW EQUIP SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to APSC 501 New items: W#20171079 (computer), W#20171165 (monitor) Old items: W#20101223 (computer), W#20091400 (monitor), W#20101227 (monitor) For a research assistant workstation and not Rob Troyer themself, although they still want to have admin rights. Items will be on inventory counter	Add Attachment