Service Request Ticket - # 71898

Service Request Information

CONTACT Name Tierney, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 23, 2019 12:34 PM
Department Facilities Services Phone 88087
Location Email tierneyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161100[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag CTBL2H2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. CTBL2H2 Location PDR pile - drive out

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Microsoft Project standard 2019 UCS2018008903 SCCM(ClickToRun) APR2019 SR#71898;

Wired NIC D4:81:D7:D8:3B:59


Wireless NIC 00:28:F8:FE:09:89

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti May 09, 2019 12:34 PM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti May 09, 2019 12:34 PM 
Done! Installed the software from Software Center
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Shina Oladiti May 08, 2019 09:43 AM 
She would like me to come by tomorrow as she is
swamped with work right now.
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Shina Oladiti May 08, 2019 08:04 AM 
Task reassigned to Shina Oladiti.
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Bradley Karkanen May 06, 2019 10:44 AM 
Task reassigned to UCS Tech.
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Bradley Karkanen May 06, 2019 09:52 AM 
This should be visible in Software Center to techs if they 
are logged in as themselves. It will be "Office and Project 
2019"
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Bradley Karkanen May 06, 2019 09:03 AM 
Status changed from (1) Pending to (2) Scheduled
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Bradley Karkanen May 06, 2019 09:03 AM 
***This is an email***
I need to wait until Wednesday.  I'm swamped until then 
and don't want to change anything before that time.  
Tomorrow afternoon later may work too.  Do I need to be 
here?

Thanks,
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Bradley Karkanen May 06, 2019 08:16 AM 
****This is an outgoing email****
Hi Laura,

I need some additional information regarding service 
request #71898

Description: INSTALL PROJECT 2019 VIA SSCM for Laura 
Tierney on PC laptop with Windows 10 (ORDER#11198)

When are you available for us to come and install Project?
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Public
Bradley Karkanen May 02, 2019 08:19 AM 
Working on building a package that does not uninstall 
Office.
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Megan Thibeault May 01, 2019 02:23 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Tricia Flaherty Apr 23, 2019 12:34 PM 
INSTALL Microsoft Project standard 2019 UCS2018008903  
VIA SSCM for Laura Tierney on PC laptop with Windows 10 
(ORDER#11198)
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