Service Request Ticket

Service Request Information

CONTACT	Name	Macias, Emmanuel	Date	Apr 23, 2019 01:59 PM
	Department	VP Student Affairs	Phone	88423
	Location		Email	maciase@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141190 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	4YYKV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	4YYKV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFER from W#220110883 JUNE2016 Adobe Acrobat Pro XI(v.11) from P0094736 SR60252
	Wired NIC	98:90:96:D9:37:C9

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	May 14, 2019 01:12 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Peter Puettmann	May 14, 2019 12:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	May 14, 2019 12:09 PM	hes fixed, 4got to update	Add Attachment
Megan Thibeault	May 14, 2019 08:21 AM	What is the status??	Add Attachment
Gino Salazar	Apr 23, 2019 03:48 PM	20120656	Add Attachment
Gino Salazar	Apr 23, 2019 03:48 PM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Apr 23, 2019 03:33 PM	Needs loaner prepped (mac preferred) needs his adobe switched over and admin rigts	Add Attachment
Gino Salazar	Apr 23, 2019 03:17 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	Apr 23, 2019 01:59 PM	double clicks PDF's but nothing happens	Add Attachment