Service Request Ticket - # 71901

Service Request Ticket - # 71901

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Service Request Information

CONTACT	Name	Willard, Jennifer	Date	Apr 23, 2019 03:49 PM
	Department	Criminal Justice	Phone	88733
	Location		Email	willardj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140856 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9SGNR52	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DB:DA:15

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
John Rushing	Jun 18, 2020 03:00 PM	Task reassigned to Self Resolved.	Add Attachment
John Rushing	Jun 18, 2020 03:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Apr 25, 2019 10:58 AM	no computer was ordered... I do have an voicemail from Jennifer Willard asking about GFA replacement which I need to look into. When a station is supposedly needing to be replaced please transfer tickers to me so I can follow-up and know the history and current status.	Add Attachment
Tricia Flaherty	Apr 25, 2019 10:57 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Apr 25, 2019 10:57 AM	Status changed from (5) Completed to (4) On Hold	Add Attachment
Gino Salazar	Apr 24, 2019 11:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Apr 24, 2019 11:28 AM	They ordered a new computer through Tricia already!	Add Attachment
Gino Salazar	Apr 24, 2019 11:27 AM	Hard drive is straight up dead	Add Attachment
Gino Salazar	Apr 24, 2019 11:26 AM	20130127 was the loaner I took	Add Attachment
Megan Thibeault	Apr 24, 2019 09:20 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Apr 24, 2019 09:20 AM	They will need to purchase a new machine. We can put in a loaner for temp use.	Add Attachment
Bradley Karkanen	Apr 24, 2019 09:14 AM	Jennifer just called and asked to make sure this gets installed. FORDISC 3.0 Personal It is on the T drive	Add Attachment
Brighton Bohnenkamp	Apr 23, 2019 03:49 PM	Getting a black screen and :no source capable" error Gino looked at it for them and said the hard drive was dead	Add Attachment