Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Apr 24, 2019 01:59 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170794 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	1WCQ9N2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	1WCQ9N2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:40:25:13

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Apr 25, 2019 12:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Apr 25, 2019 12:58 PM	Done!	Add Attachment
Shina Oladiti	Apr 25, 2019 08:10 AM	Task reassigned to Shina Oladiti.	Add Attachment
Brighton Bohnenkamp	Apr 24, 2019 02:02 PM	**This is an email** I think that the WOU # is 20170794 both the computer and printer are located in WUC 108B. Please let me know if there is anything else I can do.	Add Attachment
Brighton Bohnenkamp	Apr 24, 2019 02:01 PM	Contact Info: Megan McAllister, mmcallister18@mail.wou.edu	Add Attachment Public
Brighton Bohnenkamp	Apr 24, 2019 01:59 PM	Good morning, I am Megan McAllister a work study in the Veteran resource center. This morning I had a student that was having difficulties getting a job to print, it looks like there was another job yesterday as well. It seems like the problem may be the computer not wanting to work with the printer. It doesn't seem like something that is urgent but if you or someone wouldn't mind coming down here sometime to check it out that would be great.	Add Attachment