Service Request Ticket

Service Request Information

CONTACT	Name	Plahn, Ambre	Date	Apr 24, 2019 02:04 PM
	Department	Special Projects	Phone	89763
	Location		Email	plahna@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171082 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSGBRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSGBRP2	Location
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:A9:A5

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Shina Oladiti	May 01, 2019 08:07 AM	Inventory updated!	Add Attachment
Gino Salazar	Apr 30, 2019 01:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Apr 30, 2019 01:44 PM	Delivered and setup!	Add Attachment
Gino Salazar	Apr 30, 2019 12:59 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Shina Oladiti	Apr 30, 2019 11:14 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Apr 30, 2019 11:13 AM	Prepped and ready for delivery. It is back on the inventory counter. Sent an email for delivery date/time	Add Attachment
Brittany Franklin	Apr 26, 2019 10:06 AM	Sophos is freaking out about this computer: W20171082 Keeps sending messages that it's out of "Sophos compliance"	Add Attachment
Robbie Downin	Apr 24, 2019 02:04 PM	GFA SETUP: Deliver Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ and Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) to Maaske 107 New items: W#20171082 (computer), W#20171169 (monitor) Old items: W#20130902 (computer), W#20130979 (monitor) Student worker station Items will be on inventory counter	Add Attachment