Service Request Ticket

Service Request Information

CONTACT	Name	Lofton, Jackie	Date	Apr 24, 2019 02:21 PM
	Department	International Education & Development	Phone	88161
	Location		Email	loftonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171083 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSTCRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSTCRP2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	54:BF:64:5D:27:48

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Apr 30, 2019 01:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Apr 30, 2019 01:15 PM	Done!	Add Attachment
Gino Salazar	Apr 30, 2019 12:59 PM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Apr 30, 2019 11:14 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Apr 30, 2019 11:13 AM	Prepped and ready for delivery. It is back on the inventory counter. Sent an email for delivery date/time	Add Attachment
Brittany Franklin	Apr 26, 2019 10:02 AM	For whatever reason, Sophos is freaking out about this one: W20171083 It keeps going in and out of "Sophos compliance"	Add Attachment
Robbie Downin	Apr 24, 2019 02:21 PM	GFA SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to Maaske 121 New items: W#20171083 (computer). W#20171170 (monitor) Old items: W#20130903 (computer), W#20130980 (monitor), W#20101210 (monitor) Items will be on inventory counter	Add Attachment