Service Request Ticket

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Service Request Information

CONTACT	Name	Otto, Jenna	Date	Apr 24, 2019 03:11 PM
	Department	Health & Exercise Science	Phone	88908
	Location		Email	ottoj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171085 (opens in a new window)	Bldg/Room	APSC 408
	Service Tag	CSTDRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSTDRP2	Location	Front Desk
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; CANCELED MAY2020 REMOVE ----ADOBE CC20** SHARED DEVICE License MAY2019 order#11227----
	Wired NIC	54:BF:64:5D:1A:31

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Nov 14, 2019 08:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Nov 14, 2019 08:54 AM	Done	Add Attachment
Joe Collinsworth	Nov 13, 2019 03:51 PM	We tested the new one and now it's ready to go	Add Attachment
Joe Collinsworth	Nov 13, 2019 12:36 PM	Bradley is rebuilding the sccm package	Add Attachment
Joe Collinsworth	Nov 12, 2019 04:45 PM	CC keeps failing. idk why	Add Attachment
Joe Collinsworth	Nov 12, 2019 04:45 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Joe Collinsworth	Nov 12, 2019 04:05 PM	Needs creative cloud shared setup	Add Attachment
Joe Collinsworth	Nov 12, 2019 09:32 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Joe Collinsworth	Nov 12, 2019 09:32 AM	Done	Add Attachment
Robbie Downin	Nov 12, 2019 08:20 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Joe Collinsworth	Nov 12, 2019 08:20 AM	Task reassigned to UCS Tech.	Add Attachment
Joe Collinsworth	Nov 12, 2019 08:20 AM	20171148 is lost. Repurposed 20170819 as her new monitor	Add Attachment
Robbie Downin	Nov 12, 2019 08:05 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Peter Puettmann	Nov 11, 2019 02:39 PM	Jenna thinks she might have gotten 2 new monitors, she will find out on tuesday. If not, just use one of her old monitors as a secondary. Thanks to whoever does this!	Add Attachment
Peter Puettmann	Nov 11, 2019 02:39 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Peter Puettmann	Nov 11, 2019 02:39 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Peter Puettmann	Nov 11, 2019 02:39 PM	1. Talk with Tricia to find the monitor w#20171148 2. Take that monitor to Jenna Otto and set it up with new PC which is already with Jenna.	Add Attachment
Peter Puettmann	Nov 11, 2019 09:04 AM	THIS IS AN EMAIL I usually take lunch from around 1 to 2:00, but any time other than that is fine, except I am out of the office on Friday afternoon this week. -Jenn O.	Add Attachment
Peter Puettmann	Nov 11, 2019 08:05 AM	**This is an outgoing email** Hi Jenna, I need some additional information regarding service request #71930 Description: GFA SETUP: OptiPlex 7050 W#20130874 & 24in monitor W#20171148 to Maaske 101 for Jenn Otto Your computer and monitor are ready for delivery. When would be a good time for a tech to meet you at your desk and set it up? Thanks and have a good day. --Peter P. UCS tech	Add Attachment Public
Peter Puettmann	Nov 11, 2019 08:04 AM	ready for delivery	Add Attachment
Megan Thibeault	Oct 03, 2019 08:32 AM	Task reassigned to Peter Puettmann.	Add Attachment
Tricia Flaherty	Sep 27, 2019 12:01 PM	may need updates as this was being used for Adobe testing and has been offline for awhile	Add Attachment
Tricia Flaherty	Sep 27, 2019 11:59 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Sep 27, 2019 11:59 AM	Contact changed from Ambre Plahn to Jenna Otto.	Add Attachment
Tricia Flaherty	Sep 27, 2019 11:57 AM	Please make sure to show Jenn Otto how to use/login to the Shared Device Adobe applications. This should work for any WOU staff/faculty or student that uses this station.	Add Attachment
Tricia Flaherty	Sep 27, 2019 11:41 AM	This will be for Jenn Otto at Int'l Ed Reception	Add Attachment
Tricia Flaherty	May 29, 2019 02:01 PM	This Has SHARED DEVICE License installed and will be a new way of accessing Adobe CC apps on SHARED workstations... Details to follow.	Add Attachment
Bradley Karkanen	May 13, 2019 09:52 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	May 13, 2019 09:52 AM	Imaged I put it back on the shelf in the hallway. Should be ready to go. They will not be able to use Adobe until Ron fixes the single sign on issue.	Add Attachment
Robbie Downin	Apr 24, 2019 03:11 PM	GFA SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to Maaske 101 New items: W#20171085 (computer), W#20171148 (monitor) Old items: W#20130874 (computer), W#20090036 (monitor), W#20091420 (monitor) Items will be on GFA rack until adobe license details are received	Add Attachment