Service Request Ticket - # 71931

Service Request Information

CONTACT Name Yang, Neng   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 24, 2019 03:30 PM
Department International Education & Development Phone 88590
Location Email yangn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171086[Edit Inv] (opens in a new window) Bldg/Room MA 106
Service Tag CSLDRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSLDRP2 Location Neng Yang, Asst VP of Int'l Ed&Development

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; ADOBE CC20** NAMED USER License MAY2019 order#11227 ;

Wired NIC D8:9E:F3:4B:A9:32

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jun 19, 2019 09:36 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Katherine Reynoso Jun 19, 2019 09:36 AM 
Items were delivered and set up.
 Add Attachment
Katherine Reynoso Jun 18, 2019 03:48 PM 
Task reassigned to Katherine Reynoso.
 Add Attachment
Katherine Reynoso Jun 18, 2019 03:48 PM 
Neng Yang is out of the country, the new person to
contact is Ambre Plahn.
Add Attachment
Katherine Reynoso Jun 18, 2019 11:48 AM 
****This is an outgoing email****
Hi Neng,

I need some additional information regarding
service request #71931

Description: GFA SETUP: OptiPlex 7050 W#20171086[Edit Inv] &
24in monitor W#20171172[Edit Inv] to Maaske 106

We have your new computer ready to be delivered.
If you can contact us with a time for delivery it
would be appreciated.

Thank You,
Katherine
 Add Attachment
Public
Katherine Reynoso Jun 05, 2019 02:06 PM 
Task reassigned to UCS Tech.
 Add Attachment
Katherine Reynoso Jun 05, 2019 02:06 PM 
****This is an outgoing email****
Hi Neng,

I need some additional information regarding
service request #71931

Description: GFA SETUP: OptiPlex 7050 W#20171086[Edit Inv] &
24in monitor W#20171172[Edit Inv] to Maaske 106

We have your equipment ready for delivery. We
would appreciate if you can contact us with a time
that works for you, so we can deliver the items.

Thank you,
Katherine
 Add Attachment
Public
Reggie Johnson May 30, 2019 11:58 AM 
Image and set up is 
complete, back on 
inventory counter
Add Attachment
Reggie Johnson May 29, 2019 02:18 PM 
Imaging on stand up 
desk
 Add Attachment
Tricia Flaherty May 29, 2019 01:12 PM 
Task reassigned to New Equip. Setup.
 Add Attachment
Tricia Flaherty May 29, 2019 01:12 PM 
I have sent invite for this user to be an ADOBE NAMED USER, install 
the Adobe Desktop CC (unlicensed) and when setting up show them 
where to login with their Adobe ID yangn@wou.edu that they created 
on accepting the email invite that was sent 5-29-2019
 Add Attachment
Robbie Downin Apr 24, 2019 03:30 PM 
NEW EQUIP SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to Maaske 106
New items: W#20171086[Edit Inv] (computer), W#20171172[Edit Inv] (monitor)
Old items: W#20130900[Edit Inv] (computer). W#20130977[Edit Inv] (monitor)
Items will be on GFA shelf until Adobe License details arrive
 Add Attachment