Service Request Ticket - # 71946

Service Request Information

CONTACT Name Price, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 25, 2019 03:57 PM
Department Student Enrichment Program Phone 89355
Location Email pricesl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20120248[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Wyse P20 Thin Client (64F/1GR XDR US) #909101-01L
Serial No. 200SL703942 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:80:64:A0:FF:63

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti May 10, 2019 04:21 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti May 10, 2019 01:57 PM 
Set the thin station back up and i is working
fine. Changed the power cord. will check back with
Sharon to get an update..
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John Rushing May 10, 2019 11:40 AM 
Task reassigned to Shina Oladiti.
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Gino Salazar Apr 30, 2019 03:39 PM 
Leaving it on your desk
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Gino Salazar Apr 30, 2019 03:39 PM 
Task reassigned to John Rushing.
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Gino Salazar Apr 30, 2019 03:39 PM 
It looks like the power brick in there doesn't work, it'll just randomly 
reboot. When I used one of the chargers we have here it didn't have 
the reboot issues.
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Gino Salazar Apr 30, 2019 03:00 PM 
Brought it back and it looks like it is having real issues
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Gino Salazar Apr 30, 2019 10:13 AM 
It should be good, I will go check with it a little later today!
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Megan Thibeault Apr 30, 2019 07:31 AM 
Task reassigned to Giovanni Salazar.
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Megan Thibeault Apr 30, 2019 07:31 AM 
Status?
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Gino Salazar Apr 26, 2019 01:15 PM 
Please call once Vdi is better
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Gino Salazar Apr 26, 2019 01:14 PM 
Task reassigned to UCS Tech.
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Gino Salazar Apr 26, 2019 01:06 PM 
Just spoke on the phone with her, will hit her up after its better
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Gino Salazar Apr 26, 2019 01:05 PM 
VDI is having issues at the moment
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Gino Salazar Apr 26, 2019 08:45 AM 
Task reassigned to Giovanni Salazar.
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Emma Feldman Apr 25, 2019 04:09 PM 
Hi Emma,

I went down there upon a student request.  The
monitor light only will go on orange.  The Wyse
client light is green. I tried turning it off and
on again as well as the monitor but nothing
happened.  Just a blank screen.

Thanks,
Sharon
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Emma Feldman Apr 25, 2019 03:57 PM 
Greetings UCS,

MNB 112, the student lounge/lab has a computer not
working again:
monitor: 2012 0120
Wyse Client: 2012 0248

Thank you for your attention to this,
Sharon
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