Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Apr 26, 2019 09:43 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090557 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	725VFK1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	725VFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:73:CC:08

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	franklinb@wou.edu	89267

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	May 14, 2019 01:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	May 14, 2019 01:28 PM	Looks great in Sophos central :)	Add Attachment
Peter Puettmann	May 14, 2019 01:17 PM	Task reassigned to Brittany Newman.	Add Attachment
Peter Puettmann	May 14, 2019 01:17 PM	sophos has been updated	Add Attachment
Megan Thibeault	May 14, 2019 08:07 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	May 14, 2019 08:07 AM	Please work on this today, you'll need my keys to get into the basement	Add Attachment
Brittany Franklin	Apr 26, 2019 09:43 AM	Please put in my queue when completed.	Add Attachment
Brittany Franklin	Apr 26, 2019 09:43 AM	Computer says it's out of date, may just need to be turned on and run a manual Sophos update.	Add Attachment