Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Apr 26, 2019 10:51 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180488 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	1CYKCS2	Description	Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
	Serial No.	1CYKCS2	Location	SLGFA Shelf
	CPU	Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	54:BF:64:8D:20:1E

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	May 14, 2019 11:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	May 14, 2019 11:31 AM	Services are all running, checked with Britney and Sophos seem sto be running good on her end. Closing ticket	Add Attachment
Megan Thibeault	May 14, 2019 08:07 AM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	May 14, 2019 08:07 AM	This looks like it's in the cashier's area.	Add Attachment
Shina Oladiti	Apr 26, 2019 04:46 PM	**This is an outgoing email** Hi Brittany, I need some additional information regarding service request #71957 Description: Sophos Reinstall on W20180488 We noticed that the Sophos Anti-Virus on your machine is missing some service and we are checking to know when you would like us to come in to take a look. Please, get back to us with time/date that works for you best. Regards, Shina	Add Attachment Public
Brittany Franklin	Apr 26, 2019 10:51 AM	Sophos is missing services, needs to be reinstalled on W20180488	Add Attachment