Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Apr 26, 2019 10:54 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170277 (opens in a new window)	Bldg/Room	DFSC 201
	Service Tag	4CLPHL2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	4CLPHL2	Location	DFSC201 lab station #
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:0C:60:95

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 06, 2019 12:07 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	Jun 06, 2019 12:07 PM	Reinstalled, and working...	Add Attachment
Brittany Franklin	Jun 06, 2019 11:24 AM	Hey John, any progress on this one?	Add Attachment
Megan Thibeault	May 15, 2019 07:32 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	May 15, 2019 07:32 AM	Can you get this task done today please since its in 201.	Add Attachment
Megan Thibeault	May 14, 2019 08:09 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	May 14, 2019 08:09 AM	This is a lab station DV201, open all day 5/15	Add Attachment
Shina Oladiti	Apr 26, 2019 04:46 PM	**This is an outgoing email** Hi Brittany, I need some additional information regarding service request #71959 Description: Sophos Reinstall on W20170277 We noticed that the Sophos Anti-Virus on your machine is missing some service and we are checking to know when you would like us to come in to take a look. Please, get back to us with time/date that works for you best. Regards, Shina	Add Attachment Public
Brittany Franklin	Apr 26, 2019 10:54 AM	Tamper Protection Code: 924722602777	Add Attachment
Brittany Franklin	Apr 26, 2019 10:54 AM	Sophos is missing services, needs reinstall on W20170277	Add Attachment