Service Request Ticket - # 71962

Service Request Information

CONTACT Name Denton, Jeff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 26, 2019 10:59 AM
Department The Research Institute Phone 89205
Location Email dentonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150168[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook Pro 13-inch Retina Display #Z0QN
Serial No. C02QG1YMFVH6 Location PDR

CPU Intel Core i5(2.7GHz dual-core, 3MB L3)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Desktop Education-Office License from XXXX2015004715; SKETCH v.46 + 3yrs updates from VISA2017006539 Aug2017; MAMP PRO 4 license for MAC(UPG from v3) VISA2017006615;

Wireless NIC AC:BC:32:A3:8C:43


Bluetooth NIC AC:BC:32:A3:8C:44

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Katherine Reynoso Jun 21, 2019 08:45 AM 
Task reassigned to Self Resolved.
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Katherine Reynoso Jun 21, 2019 08:45 AM 
Task reassigned to Self Resolved.
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Katherine Reynoso Jun 21, 2019 08:45 AM 
Duplicate of SR 72355. Will be closing this one
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Shina Oladiti Apr 29, 2019 09:02 AM 
Status changed from (1) Pending to (4) On Hold
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Shina Oladiti Apr 29, 2019 07:50 AM 
****This is an email****
Hello Shina,

Unfortunately, my WOU laptop is broken right now
and we're (TRI) trying to decide whether or not to
have it repaired or to purchase a new machine.  In
either case, whatever machine I end up with will
be at UCS for setup/updates before too long.

Thanks and have a great weekend!

Jeff
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Shina Oladiti Apr 26, 2019 04:46 PM 
****This is an outgoing email****
Hi Jeff,

I need some additional information regarding
service request #71962

Description: Sophos Reinstall on W20150168

We noticed that the Sophos Anti-Virus on your
machine is missing some service and we are
checking to know when you would like us to come in
to take a look.

Please, get back to us with time/date that works
for you best.


Regards,
Shina
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Public
Brittany Franklin Apr 26, 2019 10:59 AM 
Sophos is missing services, needs reinstall on W20150168.

Tamper Protection Code: 156418324969
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