Service Request Ticket - # 71963

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 26, 2019 11:02 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130168[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 283M8Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091562

Wired NIC B8:CA:3A:8A:D4:D2

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti May 14, 2019 09:32 AM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti May 14, 2019 09:32 AM 
i and Joe went in to check the what is going on
but it looks like Sophos was not properly. We
reinstalled a new one.
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Shina Oladiti May 14, 2019 09:30 AM 
Done!
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Shina Oladiti May 14, 2019 08:27 AM 
Task reassigned to Shina Oladiti.
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Megan Thibeault May 14, 2019 08:06 AM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault May 14, 2019 08:06 AM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault May 14, 2019 08:06 AM 
open all day today!
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Brittany Franklin Apr 26, 2019 11:02 AM 
Please check on W20130168. Sophos won't check in with it correctly, 
so maybe run the Sophos troubleshooter on it.
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