Service Request Ticket - # 71964

Service Request Information

CONTACT Name Morihara, Bonnie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 26, 2019 11:04 AM
Department The Research Institute Phone 88413
Location Email moriharb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20110129[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Professional P2210 WFP 22in w/ AIO stand
Serial No. CN0NK96N7444516NBHYS Location PDR
TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson May 24, 2019 12:07 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson May 24, 2019 12:07 PM 
task completed
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Reggie Johnson May 23, 2019 01:28 PM 
renamed and reinstalled sophos on 20130212[Edit Inv]
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Reggie Johnson May 22, 2019 02:48 PM 
Task reassigned to Reggie Johnson.
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Brittany Franklin May 15, 2019 09:49 AM 
Task reassigned to UCS Tech.
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Brittany Franklin May 15, 2019 09:49 AM 
Can one of you go to the DMC and see if you can find the computer? 
It may be named incorrectly (in inventory, the WOU number shows up 
as a monitor).
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Brittany Franklin May 15, 2019 09:48 AM 
In AD, it says it's in HL DMC, so the library Digital Media Center.
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Brittany Franklin May 15, 2019 09:48 AM 
Bradley looked in SCCM, it's definitely a lab machine (multiple 
students have logged into it) and it's been on as of today. The IP 
address is 140.211.112.230.
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Brittany Franklin May 15, 2019 09:44 AM 
Nancy Ganson wasn't able to find the WOU# in inventory. The 
computer must be named wrong :(
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Brittany Franklin May 15, 2019 08:43 AM 
Turns out Bonnie is using a personal laptop, and doesn't have this 
one anymore since she retired from TRI. Contacted Nancy Ganson 
from TRI to figure out who has the laptop now so we can update 
inventory and fix the Sophos issues on it.
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Brittany Franklin May 14, 2019 11:34 AM 
Emailed Bonnie for some more clarification.
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Megan Thibeault May 14, 2019 08:04 AM 
Task reassigned to Brittany Newman.
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Megan Thibeault May 14, 2019 08:04 AM 
W20110129 is a monitor, not a computer.
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Shina Oladiti Apr 29, 2019 07:52 AM 
****This is an email****
Hi Shina,
I am now retired and using my laptop at home as my
main computer. I
have noticed that my email often has hiccups and
maybe this has
something to do with Sophos. Can I bring my laptop
in and wait for it
while you fix it?
Bonnie
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Shina Oladiti Apr 26, 2019 04:41 PM 
****This is an outgoing email****
Hi Bonnie,

I need some additional information regarding
service request #71964

Description: Sophos isn't checking in on W20110129

We discovered that Sophos is not working properly
on your machine and we are wondering if you have a
time for us to come in and troubleshoot the issue
to maintain security measure.

Please. let us know what time and date works for
you best.

Regards,

Shina
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Public
Brittany Franklin Apr 26, 2019 11:04 AM 
Please check on W20110129. Sophos won't check in with it correctly, 
so maybe run the Sophos troubleshooter on it.
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