Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Apr 26, 2019 11:05 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101031 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420,4.0GB,1333MHz SDRAM, 2 DIMM
	Serial No.	6DV25Q1	Location	PDR
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080006 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:4E:65:10
	Wireless NIC	A0:88:B4:1A:DD:58
	Bluetooth NIC	68:A3:C4:47:23:7D

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	May 22, 2019 01:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	May 22, 2019 01:43 PM	This one has been reimaged!	Add Attachment
Gino Salazar	May 22, 2019 11:11 AM	We have it here	Add Attachment
Megan Thibeault	May 14, 2019 08:10 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	May 14, 2019 08:10 AM	Please look into this	Add Attachment
Megan Thibeault	May 14, 2019 08:09 AM	Looks like Debra Kenyon might have this?	Add Attachment
Brittany Franklin	Apr 26, 2019 11:05 AM	Sophos is missing services, reinstall on W20101031. Tamper protection code: 620338957816	Add Attachment