Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Apr 26, 2019 11:07 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100659 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	SC02FDZTVDH2G	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office for MAC 2011 from P0079025, Adobe CS6 Design Standard for MAC/WIN from P0093734
	Wired NIC	10:9A:DD:67:B2:40
	Wireless NIC	E0:F8:47:2F:BA:8C
	Bluetooth NIC	E0:F8:47:2F:BA:8D

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	May 17, 2019 02:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	May 17, 2019 02:45 PM	return laptop to npe	Add Attachment
Reggie Johnson	May 15, 2019 02:05 PM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	May 14, 2019 12:08 PM	The case and charger is in the inbox	Add Attachment
Reggie Johnson	May 14, 2019 11:58 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	May 14, 2019 11:58 AM	Tried to clear alerts and rescan but this did not work. currently reinstalling sophos on the stand up desk.	Add Attachment
Megan Thibeault	May 14, 2019 08:03 AM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	May 14, 2019 08:03 AM	You want to try and go find this in NPE?	Add Attachment
Brittany Franklin	Apr 26, 2019 11:07 AM	Clear alerts on the machine W20100659 You'll need the tamper protection code to clear the alerts: 117468785748	Add Attachment