Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Armstrong, William	Date	Apr 26, 2019 11:10 AM
	Department	Health & Exercise Science	Phone	88999
	Location		Email	armstroj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150410 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	SC1MRD0L4DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;
	Wired NIC	38:C9:86:3A:92:CE
	Wireless NIC	A4:D1:8C:60:81:8E
	Bluetooth NIC	A4:D1:8C:60:81:8F

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jul 09, 2019 02:41 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Reggie Johnson	Jul 09, 2019 02:41 PM	task completed.	Add Attachment
Reggie Johnson	Jul 09, 2019 01:12 PM	sophos is reinstalled. Currently running a scan.	Add Attachment
Reggie Johnson	Jul 09, 2019 08:10 AM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Jul 09, 2019 08:08 AM	**This is an outgoing email Hi William, I need some additional information regarding service request #71967 Description: 7/9 @8:30AM***Sophos Reinstall on 'W. Jeffrey Armstrong' I will be visiting 303 HWC Today July 9th, from 8:30-9:30 to help fix your issues with your anti- virus software Sophos. I'll see you then. Thanks, Reggie UCS Tech	Add Attachment Public
Katherine Reynoso	Jun 27, 2019 03:44 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Katherine Reynoso	Jun 27, 2019 03:31 PM	This is an Email I have responded three times with my office hours. I had someone come the first time and "install" the software. I have had no response the other two times. I will be in 303 HWC on Tuesday, July 9th, from 8:30-9:30. I would assume that the computer is due for replacement in the fall. Is it even worth the effort at this point? Jeff Armstrong	Add Attachment
Katherine Reynoso	Jun 27, 2019 10:34 AM	**This is an outgoing email** Hi William, I need some additional information regarding service request #71967 Description: Sophos Reinstall on 'W. Jeffrey Armstrong' We have received a notice that your Anti-Virus software is not working correctly with your machine. This can lead to an high chance of getting malware and other viruses. If you contact WOU's University Computing Services at 503-838-8925 or emailing me, so we can set up an appointment to take care of the issue, it would be appreciated. Thank You, Katherine Reynoso	Add Attachment Public
Megan Thibeault	Jun 24, 2019 08:46 AM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jun 12, 2019 11:02 AM	Status changed from (2) Scheduled to (4) On Hold	Add Attachment
Gino Salazar	Jun 11, 2019 03:51 PM	I tried to get ahold of him but still no response	Add Attachment
Megan Thibeault	May 28, 2019 10:59 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	May 28, 2019 10:59 AM	Can you try and get ahold of this user and get this done?	Add Attachment
Shina Oladiti	Apr 26, 2019 04:54 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Apr 26, 2019 04:53 PM	**This is an email** MW 12-2 in 303 HWC is best	Add Attachment
Shina Oladiti	Apr 26, 2019 04:45 PM	**This is an outgoing email** Hi William, I need some additional information regarding service request #71967 Description: Sophos Reinstall on 'W. Jeffrey Armstrong' We noticed that the Sophos Anti-Virus on your machine is missing some service and we are checking to know when you would like us to come in to take a look. Please, get back to us with time/date that works for you best. Regards, Shina	Add Attachment Public
Brittany Franklin	Apr 26, 2019 11:10 AM	Sophos is missing services on the computer named "W. Jeffrey Armstrong" Please reinstall. Tamper Protection Code: 603224179675	Add Attachment