Service Request Ticket

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Service Request Information

CONTACT	Name	Garrison, Jodie	Date	Apr 26, 2019 12:44 PM
	Department	Creative Arts/Art	Phone	88027
	Location		Email	garrisonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160895 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	13.3 MacBook Pro (Space Gray, Late 2016) #Z0SW
	Serial No.	C02TN19HGVC8	Location	PDR
	CPU	Intel Core i5(2.0GHz dual-core, 4MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201MAC XXXX2016005511; Adobe CC201 subscription NamedUser(Garrisonj@wou.edu)- install Adobe CCdesktop; Transferfrom W#20120399: Telestream ScreenFlow 6.2.1 MAC VISA2016006316,
	Wireless NIC	78:4F:43:A7:29:09
	Bluetooth NIC	DC:A9:04:79:8F:BA

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Tracking

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Stephanie Magee	Jun 17, 2019 08:09 AM	#72458 keyboard issue moved to new ticket	Add Attachment
Stephanie Magee	Jun 17, 2019 08:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Jun 17, 2019 08:03 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stephanie Magee	Jun 17, 2019 08:01 AM	**This is an email** Hi, I picked up the laptop today. The apple stuff is syncing now! The keyboaard is a bit better than it was before, but is still typing multiple a's occaasionally, as you caan probably see. Here's an example: That that that that that thaat that that thaat that that that tahat that thaat that that that that thaat that that that that thaat that that thaat that that thaat that that that thaat that that thaat that that that that that thaat thaat thaat thaat thaat that that that that that thaat that that that that that thaat that that that that thaat that thaat that that that that that that that that thaat that that that that that thaat that thaat that that that that that that that that that that that that thaat thaat that that that that that that thaat thata that thaat Is there anything that I can do from home to fix it, or do I need to bring it back in? Thanks, Jodie	Add Attachment
Emma Feldman	Jun 14, 2019 02:20 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Emma Feldman	Jun 14, 2019 02:20 PM	She picked up her laptop this afternoon and returned the loaner #20131007. It is in the inbox shelf in a bag.	Add Attachment
Gino Salazar	Jun 14, 2019 02:04 PM	Task reassigned to Service Request Desk.	Add Attachment
Gino Salazar	Jun 14, 2019 02:04 PM	It's sitting in the outbox, icloud is good for her to log into it now	Add Attachment
John Rushing	Jun 14, 2019 08:31 AM	Task reassigned to Gino Salazar.	Add Attachment
Shina Oladiti	Jun 13, 2019 03:52 PM	Task reassigned to John Rushing.	Add Attachment
Shina Oladiti	Jun 13, 2019 03:50 PM	She is going to come in tomorrow around 2pom to pick up the laptop, and she is having issue with syncing her calendar with iTune.	Add Attachment
Shina Oladiti	Jun 13, 2019 08:16 AM	**This is an email** I could come in around 10:15 tomorrow (Thursday), does that work? The other issue I’ve been having is that I can’t sync my iCal- it won’t let me log into my own Apple ID fully. I tried every problem-solving suggestion I could find, but no luck. I think it has something to do with the permissions. It was working when I got the computer, but stopped last summer- like when a a campus update was pushed through. Thank you,	Add Attachment
Shina Oladiti	Jun 12, 2019 12:40 PM	Sent her email for availability	Add Attachment
Shina Oladiti	Jun 12, 2019 12:39 PM	Laptop and charger in the OUTBOX.	Add Attachment
Shina Oladiti	Jun 12, 2019 12:39 PM	Reset SMC and the keys are working fine now. would like to check with her profile to be sure its not profile base issue.	Add Attachment
Alix Karkanen	Jun 12, 2019 11:00 AM	Came in at 11 to pick up loaner	Add Attachment
Shina Oladiti	Jun 12, 2019 07:48 AM	**This is an email** Hi Shina, Do you happen to still have it available? I am finally in a place again where I can part with my laptop for repair and could bring it in today. Thanks, Jodie	Add Attachment
Shina Oladiti	May 17, 2019 02:42 PM	**This is an email** Hi Shina, I'm sorry I haven't brought in my laptop yet. I've had a hard time backing up my documents on my computer. My external hard drive has not been functioning properly, and I've ordered a new one. Hopefully I can recover everything from the last hard drive also. Is it okay if I bring in my laptop for repair on Monday morning, and get the loaner computer at the same time? Thank you, Jodie	Add Attachment
Savannah Sharp Voss	May 09, 2019 04:02 PM	She will be by tomorrow around 8:30	Add Attachment
Shina Oladiti	May 08, 2019 11:47 AM	Left VM.	Add Attachment
Shina Oladiti	Apr 30, 2019 01:26 PM	**This is an outgoing email** Hi Jodie, I need some additional information regarding service request #71968 Description: Loaner request Will like to let you know that your loaner laptop is ready. Please, let me know what time works for you best to have us come in for the delivery. Regards, Shina	Add Attachment Public
Shina Oladiti	Apr 30, 2019 11:04 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Shina Oladiti	Apr 30, 2019 11:04 AM	Left VM.	Add Attachment
Shina Oladiti	Apr 30, 2019 10:36 AM	Loaner Assigned: WOU#20131007, Charger:20131007 and a bag.	Add Attachment
Shina Oladiti	Apr 30, 2019 10:35 AM	It is in the "OUTBOX".	Add Attachment
Shina Oladiti	Apr 30, 2019 10:35 AM	Her loaner is ready, just have to fill the checkout form online.	Add Attachment
Megan Thibeault	Apr 30, 2019 07:31 AM	Task reassigned to Shina Oladiti.	Add Attachment
Alix Karkanen	Apr 26, 2019 12:44 PM	Jodie came in saying that the keyboard on her laptop has gotten worse over the past few months, as he a and e keys don't work. For a loaner she would need micorsoft suite, adobe acrobat, and photoshop. Get in contact with her once the loaner is ready so her broken one can be picked up	Add Attachment