Service Request Ticket - # 71970

Service Request Ticket - # 71970

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Service Request Information

CONTACT	Name	VanOcker, Kailey	Date	Apr 26, 2019 01:50 PM
	Department	Facilities Services	Phone
	Location		Email	vanockerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171088 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSGDRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSGDRP2	Location	Extra desktop shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:AB:BC

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	May 02, 2019 09:39 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Shina Oladiti	May 02, 2019 09:38 AM	Inventory updated accordingly.	Add Attachment
Shina Oladiti	May 02, 2019 09:37 AM	Monitor WOU# W#20110956	Add Attachment
Shina Oladiti	May 02, 2019 09:37 AM	Brought back old CPU and monitor	Add Attachment
Shina Oladiti	May 02, 2019 09:36 AM	Setup completed!	Add Attachment
Shina Oladiti	May 02, 2019 08:35 AM	Task reassigned to Shina Oladiti.	Add Attachment
Alix Karkanen	May 01, 2019 09:44 AM	Would like it to be tomorrow instead	Add Attachment
Peter Puettmann	Apr 30, 2019 03:26 PM	she would like it on wednesday. they have a meeting at 8am that lasts for about 15 minutes. if you show up and theres no one their, they are in the carpenter shop in the back.	Add Attachment
Brighton Bohnenkamp	Apr 30, 2019 02:30 PM	**This is an email** Good afternoon, I am free this afternoon, or tomorrow from 8- 11, 230-4. Let me know if any of those times work for you. Best,	Add Attachment
Bradley Karkanen	Apr 30, 2019 02:15 PM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Apr 30, 2019 02:15 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	Apr 30, 2019 02:14 PM	**This is an outgoing email** Hi Kailey, I need some additional information regarding service request #71970 Description: GFA SETUP: OptiPlex 7050 W#20171088 & 24in monitor W#20171174 to PP Front Desk When are you available for us to deliver your new computer?	Add Attachment Public
Bradley Karkanen	Apr 30, 2019 01:30 PM	It looks like everything is ready to go.	Add Attachment
Bradley Karkanen	Apr 30, 2019 01:30 PM	Project has been installed.	Add Attachment
Bradley Karkanen	Apr 29, 2019 10:34 AM	On stand up desk imaging.	Add Attachment
Bradley Karkanen	Apr 26, 2019 03:11 PM	I made Project available for Techs to install in Software Center	Add Attachment
Robbie Downin	Apr 26, 2019 01:50 PM	GFA SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 and Dell 24 Monitor 23.8in LED w/ webcam&spkr to Physical Plant Front Desk Reception Area New items: W#20171088 (computer), W#20171174 (monitor) Old items: W#20130707 (computer), W#20130747 (monitor) Gonna need Microsoft Project pushed via SCCM Items will be on inventory counter	Add Attachment