Service Request Ticket - # 71971

Service Request Information

CONTACT Name Gayle, Rian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 26, 2019 03:01 PM
Department Disability Access Services Phone 88250
Location Email gayler@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170670[Edit Inv] (opens in a new window) Bldg/Room APSC 405
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. C02W25KNHV29 Location Rian Gayle's old laptop; parts pile at UCS

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511; NaturalReader v15 Mac Ultimate Value Pack /6 Voices VISA2018007874;

Wireless NIC 8C:85:90:A6:BA:63


Bluetooth NIC 8C:85:90:A9:67:D3

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Apr 26, 2019 04:27 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Apr 26, 2019 04:27 PM 
I had to connect the keyboard to the monitor for
it to work.
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Shina Oladiti Apr 26, 2019 04:27 PM 
Did SMC reset and it works fine.
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Shina Oladiti Apr 26, 2019 03:27 PM 
Task reassigned to Shina Oladiti.
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Alix Karkanen Apr 26, 2019 03:01 PM 
Rians charger is not working, and they think it 
might have died. Probably needs a new one for his 
Macbook
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