Service Request Ticket - # 71973

Service Request Ticket - # 71973

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Service Request Information

CONTACT	Name	Student, Student	Date	Apr 29, 2019 08:16 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171068 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	CSLJRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSLJRP2	Location	SL GFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; ZoomText v10.1 from VISA2013003997 (transferred from 20130729); JAWS Pro 12; UPGRADE of Duxbury Braille Translation WIN v12.4 UCS2019008729 SEPT2019 NEW ORDER10715; Camtasia 2020 Education v.20 VISA2019011097 order #11892 MAY2020 SR# 75952; Camtasia 2024(remove before reimage)
	Wired NIC	54:BF:64:5D:26:D8

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Sep 12, 2019 11:47 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Sep 12, 2019 11:47 AM	Task reassigned to Account Administration.	Add Attachment
Tricia Flaherty	Sep 12, 2019 11:47 AM	SARAH GRIDER CANCELED PURCHASE OF DUXBURY UPGRADE AND INSTALLED A FREE SOFTWARE HERSELF TO WORK WITH BRAILLE PRINTER -- A REFUND of VISA2018008969 WAS ISSUED	Add Attachment
Shina Oladiti	May 09, 2019 02:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	May 09, 2019 02:47 PM	The user installed the software herself and it is working fine.	Add Attachment
Tricia Flaherty	May 06, 2019 12:28 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	May 06, 2019 12:28 PM	the request says they need this ASAP to accommodate for a staff member needing materials this week	Add Attachment
Tricia Flaherty	May 06, 2019 12:27 PM	license purchased of DBT WIN v12.4 and located d at T Drive T:\Duxbury\DBTv12.4sr1WIN	Add Attachment
Shina Oladiti	May 02, 2019 10:27 AM	Sent Sarah an email on how to go about purchasing the version that is compatible with Windows 10.	Add Attachment
Tricia Flaherty	May 01, 2019 12:04 PM	ODS would need to go through UCS Purchase Request to do software upgrade that is compatible with WIN10	Add Attachment
Tricia Flaherty	May 01, 2019 12:01 PM	pricing info for upgrade single user prior to 2015($445.00) is at following link: https://www.duxburysystems.com/prices.asp	Add Attachment
Tricia Flaherty	May 01, 2019 11:55 AM	Pre-DBT 12.1 is not fully compatible with Windows 10.	Add Attachment
Tricia Flaherty	May 01, 2019 11:54 AM	https://www.duxburysystems.com/faq2.asp?faq=29	Add Attachment
Shina Oladiti	Apr 29, 2019 11:51 AM	Install a translation software that is compatible with the printer. I would like the user to try it out before i close the ticket.	Add Attachment
Shina Oladiti	Apr 29, 2019 08:50 AM	Task reassigned to Shina Oladiti.	Add Attachment
Alix Karkanen	Apr 29, 2019 08:16 AM	Lyla Holt from ODS called, There is a braille machine that needs to be connected to a lab in the testing room.	Add Attachment