Service Request Ticket - # 71975

Service Request Information

CONTACT Name Stonecipher, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2019 09:54 AM
Department Graduate Studies Phone 88366
Location Email stonecl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150624[Edit Inv] (opens in a new window) Bldg/Room AD 107A
Service Tag Description Apple MacBook Air 13-inch #Z0TB
Serial No. C1MRV014H3QK Location Linda Stonecipher

CPU Intel Core i7(2.2GHz dual-core , 4MB L3 cache)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 2016 for MAC and above XXXX2015004715

Wireless NIC 98:01:A7:BF:61:DB


Bluetooth NIC 98:01:A7:BF:61:DC

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar May 13, 2019 12:44 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar May 13, 2019 12:43 PM 
Delivered!
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Gino Salazar May 08, 2019 04:49 PM 
For now this one is okay, I am still running tests but yet to find 
issues
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Gino Salazar May 08, 2019 10:41 AM 
She didn't take the loaner
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Gino Salazar May 08, 2019 10:41 AM 
I have her laptop and charger here, she doesn't need her laptop for 
now
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Gino Salazar May 06, 2019 02:30 PM 
Should be ready to go soon
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Gino Salazar May 06, 2019 02:30 PM 
MacOS reinstalled on it
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Gino Salazar May 01, 2019 02:54 PM 
All the Mac loaners look like they're having issues, reinstalling Mac 
OS on this and going to get this out as soon as possible
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Gino Salazar Apr 30, 2019 02:04 PM 
getting 20110788[Edit Inv] ready for them
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Gino Salazar Apr 30, 2019 10:14 AM 
123
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Megan Thibeault Apr 30, 2019 09:35 AM 
Task reassigned to Giovanni Salazar.
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Megan Thibeault Apr 30, 2019 09:35 AM 
Prep loaner and let Linda know that the battery
only has a one year warranty and that it will cost
$129 for a new battery. We will need an index code
if she wants to get a new battery.
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Megan Thibeault Apr 30, 2019 09:34 AM 
11-inch/13-inch MacBook Air 	 
All eligible models 	$129
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Megan Thibeault Apr 30, 2019 09:34 AM 
MacBook Owners

Your battery is designed to retain up to 80% of
its original capacity at 1000 complete charge
cycles. The one-year warranty includes replacement
coverage for a defective battery. Apple offers a
battery replacement service for all MacBook,
MacBook Air, and MacBook Pro notebooks with
built-in batteries.
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Megan Thibeault Apr 30, 2019 09:33 AM 
But not sure on the battery if it's still covered
with Apple.. I know Dell's is not.
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Megan Thibeault Apr 30, 2019 09:32 AM 
Under warranty!!
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Alix Karkanen Apr 29, 2019 09:54 AM 
Lindas computer is not holding a charge very well, 
and would like someone to come by and check it 
out. She is available any time today.
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