Service Request Ticket - # 71978

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2019 11:21 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20130259[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag Description Samsung 19-inch NC191 Vmware Zero Client LED-LCDDisplay #NC191-T
Serial No. Z6KSHCJD600269N Location 002 storage

CPU Unknown


OS Unknown Software

Wired NIC C4:73:1E:BB:78:E6

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Apr 30, 2019 02:40 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Apr 30, 2019 02:40 PM 
This one is all good, ethernet was in the wrong port
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Megan Thibeault Apr 30, 2019 10:33 AM 
Task reassigned to Giovanni Salazar.
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Gino Salazar Apr 29, 2019 02:37 PM 
Priority changed from (3) Priority to (2) High Priority.
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Gino Salazar Apr 29, 2019 02:37 PM 
It's open from 8-10 tomorrow, probably will just need to be unplugged 
for a minute and then replugged in so it starts clean
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Alix Karkanen Apr 29, 2019 11:21 AM 
Theres a VDI station in room 312 in the library, 
with a pop up saying network connection error. 
There is a student who has a reservation for that 
room at noon.
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