Service Request Ticket - # 71980

Service Request Information

CONTACT Name VanDeusen, Michele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2019 12:29 PM
Department Business Services Phone 88130
Location Email vandeusm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160985[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag 1585LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 1585LH2 Location SLGFA Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 50:9A:4C:46:1A:87

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker May 09, 2019 04:08 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Shandelle Plasker May 09, 2019 04:08 PM 
The machine has been delivered back to her.
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Shandelle Plasker May 06, 2019 01:01 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker May 06, 2019 01:01 PM 
Hi Michele,

I ran all the diagnostics tests on your machine 
and it came back good. Since everything came 
back good I wanted to try a new image on the 
machine. The machine is all done with getting a 
new image and now we just need you to use it 
and see if the issue still occurs.

Is there a good day and time I can bring back 
your machine?


Shandelle
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Megan Thibeault Apr 30, 2019 03:51 PM 
Status changed from (5) Completed to (1) Pending
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Megan Thibeault Apr 30, 2019 03:51 PM 
Task reassigned to Shandelle Pepper.
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Megan Thibeault Apr 30, 2019 03:51 PM 
Michele came back in and said her machine is
crashing again. Sounds like Shandelle is prepping
a loaner.
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Shina Oladiti Apr 30, 2019 11:37 AM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Apr 30, 2019 09:27 AM 
Run windows update and update bios as well. There
was a critical error on the system part of event
viewer that has to do with Kernel(Power
Management). I think updating BIOS should fix that.
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Megan Thibeault Apr 30, 2019 08:31 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Megan Thibeault Apr 30, 2019 08:29 AM 
Task reassigned to Shina Oladiti.
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Megan Thibeault Apr 30, 2019 08:29 AM 
Check out the event viewer, machine running
Windows 10?
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Yumin Chen Apr 29, 2019 05:00 PM 
Chrome may be the one cause problem
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Gino Salazar Apr 29, 2019 01:36 PM 
Task reassigned to Yumin Chen.
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Alix Karkanen Apr 29, 2019 12:29 PM 
Michele called and says that her computer has 
crashed twice today. She has a meeting but will be 
back at four.
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