Service Request Ticket

Service Request Information

CONTACT	Name	Horsey, Trina	Date	Apr 30, 2019 09:49 AM
	Department	University Housing	Phone	88658
	Location		Email	horseyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160652 (opens in a new window)	Bldg/Room	WUC 210E
	Service Tag	4LCV6S2	Description	Dell Latitude 5490 8th Gen i7-8650U 1.9GHZ quad
	Serial No.	4lcv6s2	Location	Kodee Hardwood
	CPU	Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;
	Wired NIC	E4:B9:7A:77:72:32
	Wireless NIC	FC:77:74:51:CF:BB
	Bluetooth NIC	FC:77:74:51:CF:BF

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	May 01, 2019 09:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	May 01, 2019 09:31 AM	Sent her a documentation on how to deactivate it.	Add Attachment
Shina Oladiti	Apr 30, 2019 11:04 AM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Apr 30, 2019 10:03 AM	Creative an instruction for users to be able to deactivate it themselves. "How To"	Add Attachment
Brighton Bohnenkamp	Apr 30, 2019 09:49 AM	**This is an email** Thank you, Brighton. 20160652 is my machine number. I don't remember what version I have, but I think it's the latest version as this is a brand new laptop. I can be available from Noon to 2 pm today and anytime after 3 pm.	Add Attachment
Brighton Bohnenkamp	Apr 30, 2019 09:49 AM	**This is an email** Hello, UCS Help. Could you walk me through how to deactivate the Adobe Creative Cloud auto load/start on my machine?	Add Attachment