Status changed from (3) Order in Process to (5) Completed

Once its done please contact Kyle, and give
Lindsey Gibson admin rights

Heatsink and main logic board replaced

The tracking number for it is 102771191277.

SR#990127178

Tech support was no help. Called 281-783-8001 and
someone is suppose to get back to me today or
tomorrow. 

Machines been imaged, running updates now. 

****This is an email****
 Hi Megan,

 

We hope you are doing well.

We have reviewed your case and due to a
backordered part (part ETA is 5/17/19), we would
like to offer you a refurbished system replacement.

Please respond to this email if you are in
agreement with a system replacement. If you agree,
you will receive another email with the hardware
specification. Your system replacement will be for
a similar machine. This means that it may not be
the exact model of your current machine but the
hardware specifications will be the same or better
as your system.

If you would like to proceed with a replacement
system, please reply with the contact person
details and the address where we can ship the
exchanged system.

OR 

You can reach us by phone using the number listed
below. Your experience with Dell is our utmost
importance and priority.

 

Dell Repair Center: 281-783-8001

Thank you for choosing Dell,

Felix Sotelo 

If this comes back while I'm gone, can you have a
tech reimage it and return it to Kyle.           
                                                 
                                                 
                                                 
                                                 
                                                 
                                                 
                   

SR#: 990127178

called dell, they are sending a box. 

Run a stress test on it and also update the BIOS,
Windows and other drivers still did not stop it
from shutting down. 

Task reassigned to Shina Oladiti.

emailed to see if it was backed up

Task reassigned to Shina Oladiti.

The fan isn't working so it is over heating and 
shutting off 

Placed in "inbox"