Service Request Ticket - # 71994

Service Request Information

CONTACT Name Behnke, Lyra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 01, 2019 08:24 AM
Department Deaf Studies and Professional Studies Phone 88322
Location Email behnkel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141297[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25PX0VBF8J7 Location Going to PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009793 OCT2019;

Wired NIC 98:5A:EB:D2:67:C7


Wireless NIC B8:09:8A:DB:D5:57


Bluetooth NIC B8:09:8A:DB:D5:58

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson May 02, 2019 12:45 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson May 02, 2019 12:45 PM 
Checked on Lyra's 
Imac and it is 
working great. Tested 
cpu by opening all 
apps and there were 
no crashes. Task 
complete.
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Reggie Johnson May 02, 2019 10:51 AM 
ran a ssystem update will check cpu once update is 
complete
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Megan Thibeault May 02, 2019 10:10 AM 
Task reassigned to Reggie Johnson.
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Megan Thibeault May 02, 2019 10:10 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Megan Thibeault May 02, 2019 10:10 AM 
Hi Megan, I am here right now until 11am then i'm
gone until about 12:30pm. I will be in my office
all afternoon after 12:30pm though!

Thanks
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Megan Thibeault May 02, 2019 07:49 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault May 02, 2019 07:49 AM 
****This is an outgoing email****
Hi Lyra,

We were just following up with you regarding a
service request that we have for you.  (#71994)

Description: *5/1 after 2pm* Computer crashing

Unfortunately, we missed you yesterday, are you
around anytime today or tomorrow for a tech to
stop by and take a look at your machine?

Thanks,
Megan Eichler
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Megan Thibeault May 01, 2019 09:32 AM 
Not old enough to replace yet, we can reimage or
update to get the machine running better.
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Alix Karkanen May 01, 2019 08:24 AM 
****This is an email****
Hello, 

I'm having issues with my computer. I thought 
getting upgrades on it would solve things but 
it hasn't. My computer has crashed a few times 
in the middle of doing something. It crashed 
last night in middle of trying to grade videos 
so I gave up and went home. 

I have had programs (power point, word doc, 
etc) crash on me, and many times have the 
"rainbow of death" spinning when trying to 
print or wait for it to save and other weird 
things. 

I believe my desktop computer is old and may be 
up for a new one? The number on it is 20141297[Edit Inv]. 
I'm located in RWEC #151. Let me know what you 
think? 

Thanks!
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