Service Request Ticket - # 71999

Service Request Ticket - # 71999

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Service Request Information

CONTACT	Name	Leadley, John	Date	May 01, 2019 11:43 AM
	Department	Business/Economics Division	Phone	88719
	Location		Email	leadlej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161093 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	C2QL2H2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	C2QL2H2	Location	PDR
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Addt'l SEPT2017 SR64910: Thomson Reuters Endnote X8 P0105157; Academic EViews 10 Enterprise Ed VISA2017006618; Stata/SE 15 Singleuser VISA2017006617;
	Wired NIC	D4:81:D7:D6:68:F4
	Wireless NIC	00:28:F8:FD:FE:71

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	May 02, 2019 12:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	May 02, 2019 12:07 PM	John picked up his laptop	Add Attachment
Reggie Johnson	May 02, 2019 10:21 AM	**This is an outgoing email** Hi John, I need some additional information regarding service request #71999 Description: Reimage of old computer Your dell laptop is imaged and setup. When is a good date and time for a UCS Tech to visit your office and deliver this laptop to you? Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	May 01, 2019 04:21 PM	Laptop is imaged, set up and ready to deliver back to John	Add Attachment
Megan Thibeault	May 01, 2019 02:19 PM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	May 01, 2019 12:05 PM	Asked the SRD to contact about what open source software is needed	Add Attachment
Alix Karkanen	May 01, 2019 12:02 PM	**This is an email** Hello Allison, The software is R and RStudio, both open source (also currently on the vdi in earlier versions). Given the frequency of updates to both, it would be easiest if I install them. John Leadley	Add Attachment
Alix Karkanen	May 01, 2019 11:59 AM	Waiting on response for which program	Add Attachment
Alix Karkanen	May 01, 2019 11:43 AM	John came in with a laptop that belonged to a staff thats no longer here. They would like it wiped, and updated, and then returned to West house 113. It needs open source and admin rights.	Add Attachment