Service Request Ticket

Service Request Information

CONTACT	Name	Rector, John	Date	May 01, 2019 12:38 PM
	Department	Social Science	Phone	88294
	Location		Email	rectorj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150270 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5R5GH72	Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	5R5GH72	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715
	Wired NIC	F8:CA:B8:48:B6:B6
	Wireless NIC	B0:00:0B:D1:EC:55
	Bluetooth NIC	80:00:0B:D1:EC:59

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	May 03, 2019 08:06 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	May 03, 2019 08:06 AM	This one is good, there was no issues with his computer, brought the loaner back	Add Attachment
Gino Salazar	May 01, 2019 03:04 PM	Getting loaner 20111078 ready for him, will deliver in a bit	Add Attachment
Megan Thibeault	May 01, 2019 01:53 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	May 01, 2019 01:36 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	May 01, 2019 01:36 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	May 01, 2019 01:17 PM	Just out of warranty, if the HD is dead could we swap one for the time being!	Add Attachment
Alix Karkanen	May 01, 2019 12:38 PM	John tried to start his computer, but he gets an error saying there is something wrong with the boot agent. He has class at two but is free after 3:30.	Add Attachment