Service Request Ticket

Service Request Information

CONTACT	Name	Habermann-Guthrie, Megan	Date	May 01, 2019 02:24 PM
	Department		Phone
	Location		Email	habermam@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150495 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	6XNCGB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2015004715; MeetingMatrix client.
	Wired NIC	18:66:DA:10:FB:DC

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Megan Thibeault	May 01, 2019 04:07 PM	Task reassigned to Self Resolved.	Add Attachment
Megan Thibeault	May 01, 2019 04:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brighton Bohnenkamp	May 01, 2019 02:24 PM	**This is an email** Hello, My computer was upgraded to Windows 10, and in the process Outlook and Meeting Matrix are no longer set up on my computer and I need assistance with that. They seem to be installed, but I'm not sure how to map Outlook, and Meeting matrix is asking for a login and my WOU login doesn't work.	Add Attachment