Service Request Ticket

Service Request Information

CONTACT	Name	Habermann-Guthrie, Megan	Date	May 01, 2019 02:24 PM
	Department		Phone
	Location		Email	habermam@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150495 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	6XNCGB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2015004715; MeetingMatrix client.
	Wired NIC	18:66:DA:10:FB:DC

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	May 10, 2019 11:48 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	May 10, 2019 11:48 AM	done	Add Attachment
Peter Puettmann	May 09, 2019 04:02 PM	rescheduled for 1030 tomorrow	Add Attachment
Megan Thibeault	May 09, 2019 11:54 AM	Task reassigned to Peter Puettmann.	Add Attachment
Shina Oladiti	May 06, 2019 08:41 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	May 06, 2019 08:41 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	May 03, 2019 09:57 AM	Sent an email to reschedule	Add Attachment
Megan Thibeault	May 02, 2019 07:50 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	May 02, 2019 07:50 AM	Shina, can you take Reggie with you on this task today?	Add Attachment
Brighton Bohnenkamp	May 01, 2019 02:24 PM	**This is an email** Great! I'm in Student Engagement, behind the WUC Info Desk. My computer # is 20150495, and I could do any time tomorrow from 10am-2pm. Thanks,	Add Attachment
Brighton Bohnenkamp	May 01, 2019 02:24 PM	**This is an email** Hello, My computer was upgraded to Windows 10, and in the process Outlook and Meeting Matrix are no longer set up on my computer and I need assistance with that. They seem to be installed, but I'm not sure how to map Outlook, and Meeting matrix is asking for a login and my WOU login doesn't work.	Add Attachment