Service Request Ticket

Service Request Information

CONTACT	Name	Singson, Beeb	Date	May 01, 2019 02:42 PM
	Department	Natural Science Division	Phone	89274
	Location		Email	singsonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150595 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	1ZKYHB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	1ZKYHB2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715; NS216 LAB SPECIFIC:Adobe Creative Cloud - Illustrator Only, ArcGIS 10.2.2 Desktop (point to mrplow.wou.edu), AutoDesk - AutoCAD 2015, AutoDesk - Raster Design, IDRISIS Remote Sensing Lab Pack, NASA World Wind 1.4,
	Wired NIC	18:66:DA:13:B1:68

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	May 06, 2019 08:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	May 06, 2019 08:15 AM	We fixed this last Friday. They needed to be UEFI the rest of the lab was legacy which is what broke them. They shouldn't have any issues moving forward. If they do they just need to be put back in UEFI mode.	Add Attachment
Alix Karkanen	May 02, 2019 04:03 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Gino Salazar	May 01, 2019 02:51 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Gino Salazar	May 01, 2019 02:50 PM	Did Bradley switch these from legacy to UEFI maybe?	Add Attachment
Brighton Bohnenkamp	May 01, 2019 02:42 PM	5 computers in NS 216 are getting "no boot device found" error when starting up 20150595 20150593 20150598 20150587 2015058(?) all next to each other	Add Attachment