Service Request Ticket

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Service Request Information

CONTACT	Name	Cote, Ben	Date	May 02, 2019 04:08 PM
	Department	Mathematics	Phone	89239
	Location		Email	coteb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141083 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	100PV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	100PV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D4:55:E8

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	franklinb@wou.edu	89267

Tracking

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Jun 18, 2019 04:46 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Brittany Franklin	Jun 18, 2019 04:46 PM	Haven't heard anything else, so all good here	Add Attachment
Brittany Franklin	May 23, 2019 02:14 PM	Looking into GPO settings.	Add Attachment
Megan Thibeault	May 23, 2019 09:51 AM	Task reassigned to Brittany Newman.	Add Attachment
Megan Thibeault	May 23, 2019 09:51 AM	Brittany and I went down and met with Ben. Sent Brittany pictures of settings. Changed some settings manually but Brittany will look into GPO/SCCM settings.	Add Attachment
Megan Thibeault	May 21, 2019 02:51 PM	emailed the user again	Add Attachment
Megan Thibeault	May 13, 2019 11:53 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	May 13, 2019 11:53 AM	Emailed the user last week, asking if he was hooking up a laptop to the SC station and if he wasn't if he could meet with Brittany and I to troubleshoot some more.	Add Attachment
Megan Thibeault	May 10, 2019 08:52 AM	Sent Brittany screenshots of gpresult /r	Add Attachment
Gino Salazar	May 08, 2019 04:47 PM	Task reassigned to Megan Eichler.	Add Attachment
Gino Salazar	May 08, 2019 04:47 PM	W# was 20141083	Add Attachment
Megan Thibeault	May 08, 2019 03:24 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	May 08, 2019 03:24 PM	Please get me the wou number	Add Attachment
Alix Karkanen	May 08, 2019 11:58 AM	**This is an email** Just leaving the room now, but will be back in there from 2-4. Benjamin Coté, PhD	Add Attachment
Megan Thibeault	May 08, 2019 11:21 AM	Its in the correct GPO... guess we need to do a gpupdate on this station	Add Attachment
Alix Karkanen	May 08, 2019 11:20 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	May 08, 2019 11:20 AM	**This is an email** Hello, I am teaching in MNB104 and the computer is still going to sleep (and making me sign back in) every couple minutes. Thanks, Ben	Add Attachment
Megan Thibeault	May 02, 2019 04:24 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	May 02, 2019 04:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	May 02, 2019 04:24 PM	**This is an email** Ben and Sharon, SR72021 about MNB104 timeout has been fixed, the computer got put in the wrong group now it's the correct smart classroom group so the timeouts will be fixed. It will take 90 minutes to update so it should be good to go for tomorrow. Please let me know if you see anything differently! Thanks, Megan	Add Attachment
Megan Thibeault	May 02, 2019 04:22 PM	In the wrong OU, the problem will be fixed when it updates within the next 90 minutes	Add Attachment
Megan Thibeault	May 02, 2019 04:20 PM	W# in there? Let's double-check its in the right OU in AD	Add Attachment
Alix Karkanen	May 02, 2019 04:15 PM	When you email Ben cc Sharon Price pricesl@mail.wou.edu	Add Attachment
Alix Karkanen	May 02, 2019 04:08 PM	When Ben is mmb104, every five minutes the teaching station goes into sleep mode and locks him out. He is worried that this will happen on any machine with Windows 10. Wants someone to check it out, and then shoot him an email on whats going.	Add Attachment