Service Request Ticket - # 72022

Service Request Information

CONTACT Name Laine, Maria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 03, 2019 08:16 AM
Department Education & Leadership Phone 89289
Location Email lainem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150646[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MRV0V3DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2015004715;

Wired NIC 38:C9:86:54:3D:87


Wireless NIC A4:D1:8C:64:04:52


Bluetooth NIC A4:D1:8C:64:04:53

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing May 23, 2019 02:13 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing May 23, 2019 02:12 PM 
I ran a fix-it from Self service that clears 
system caches and then did a pram reset.  Things 
were running faster so she was going to test and 
get back to us.
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Emma Feldman May 23, 2019 12:04 PM 
Task reassigned to John Rushing.
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Emma Feldman May 23, 2019 12:04 PM 
Task reassigned to John Rushing.
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Emma Feldman May 23, 2019 12:04 PM 
She called SRD and said that her display problems 
are gone but everything (word, etc) are taking 
longer than 5 min to open. She said it has never 
been this slow before.
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Shina Oladiti May 23, 2019 08:07 AM 
Returned loaner
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Stephanie Magee May 22, 2019 03:17 PM 
Status changed from (1) Pending to (5) Completed
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Stephanie Magee May 22, 2019 03:17 PM 
picked up
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Shina Oladiti May 21, 2019 10:22 AM 
****This is an outgoing email****
Hi Maria,

I need some additional information regarding
service request #72022

Description: *5/8* screen issues/dead loaner

I want to let you know that you laptop is fix and
i hoping you could test it for a while. I have
tested it here and it works pretty great.

Please, let me know when i could bring it in.

Regards,
Shina
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Public
Shina Oladiti May 17, 2019 02:19 PM 
It is in OUTBOX
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Shina Oladiti May 16, 2019 01:17 PM 
Task reassigned to Shina Oladiti.
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Shina Oladiti May 16, 2019 01:17 PM 
Status changed from (5) Completed to (1) Pending
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Shina Oladiti May 16, 2019 01:17 PM 
Did SMC reset on this machine and the screen is
working fine now. Will keep an eye on it.
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Gino Salazar May 08, 2019 12:16 PM 
Status changed from (1) Pending to (5) Completed
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Alix Karkanen May 08, 2019 12:09 PM 
Picked up new loaner at noon today
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Gino Salazar May 08, 2019 10:54 AM 
She is available at 12:30
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Bradley Karkanen May 08, 2019 10:03 AM 
Task reassigned to Giovanni Salazar.
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Bradley Karkanen May 08, 2019 10:03 AM 
Loaner needs a few updates
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Bradley Karkanen May 08, 2019 10:00 AM 
Loaner is dead. Swapping it with 20120659[Edit Inv]
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Yumin Chen May 06, 2019 09:58 AM 
Original W#20150646[Edit Inv], on Peter's desk.
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Alix Karkanen May 06, 2019 09:56 AM 
Picked up 20130078[Edit Inv] this morning
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Brighton Bohnenkamp May 03, 2019 09:04 AM 
****This is an email****
Hello Brighton,

I am not on campus today since I teach 
tomorrow.  The good news is that after cycling 
the computer three times, it started 
functioning correctly.  The problem seems to 
happen when I shut the computer down and 
restart it, so I am going to keep it plugged in 
except when traveling to and from campus.  

I will bring it by Monday to exchange it for a 
loner.  Hopefully Apple can fix the problem.

Thank you,

Maria
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Peter Puettmann May 03, 2019 08:47 AM 
loaner W#20130078[Edit Inv]
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Brighton Bohnenkamp May 03, 2019 08:16 AM 
Her screen is still having issues after the hard 
drive swap of her old machine. It shows up all 
colorful and she is unable to use it. She will 
need a loaner in the mean time
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