Service Request Ticket

Service Request Information

CONTACT	Name	Chartier, Max	Date	May 03, 2019 04:43 PM
	Department	University Computing Solutions	Phone	88538
	Location		Email	chartierm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150662 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RNDJB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715;
	Wired NIC	18:66:DA:13:CD:64

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	May 14, 2019 03:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	May 14, 2019 03:52 PM	Machine was already upgraded to 1809.	Add Attachment
Bradley Karkanen	May 14, 2019 02:09 PM	**This is an email** Hi Bradley! I actually updated it this morning after reading the service request in detail. You can come by and check it out if you'd like. How does 3pm work for you? Max P.S. I'm checking for updates now.	Add Attachment
Bradley Karkanen	May 14, 2019 12:54 PM	**This is an outgoing email** Hi Max, I need some additional information regarding service request #72030 Description: Computer running unsupported Windows 10 I noticed in SCCM that your PC 20150662. Is running a really old version of Windows 10 and needs upgraded. Is there a good time I can come over and take a look?	Add Attachment Public
Bradley Karkanen	May 03, 2019 04:43 PM	This machine shows it is running 1511 which is unsupported. It needs to be upgraded to 1809.	Add Attachment