Service Request Ticket - # 72040

Service Request Information

CONTACT Name Elliot, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 06, 2019 11:52 AM
Department Capital Planning & Construction Phone 89363
Location Email elliotm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180603[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 3MZB8S2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. 3MZB8S2 Location laptop parts

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; BlueBeam Revu 2018( trial mode for collab with GBC contractor) MAY2019; CAN'T SHARE Graphisoft Archaid with desktop, needs own license.

Wired NIC C8:F7:50:0D:5B:2C


Wireless NIC 20:79:18:32:F0:B4


Bluetooth NIC 20:79:18:32:F0:B8

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar May 10, 2019 09:18 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar May 10, 2019 09:18 AM 
Delivered and setup!
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Gino Salazar May 10, 2019 08:36 AM 
Task reassigned to Giovanni Salazar.
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Reggie Johnson May 09, 2019 10:32 AM 
Task reassigned to UCS Tech.
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Reggie Johnson May 09, 2019 10:29 AM 
****This is an outgoing email****
Hi Michael,

I need some additional information regarding 
service request #72040

Description: NEW EQUIP SETUP: Deliver Dell 
Latitude 5490 W#20180603[Edit Inv] and Dock W#20180654[Edit Inv] to 
Mike in PP 121 (order#11239)

Your laptop is setup and ready to be delivered to 
you. When is a good date and time for a UCS tech 
to visit your office and drop it off.

Thanks,

Reggie
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Public
Reggie Johnson May 09, 2019 10:25 AM 
image and set up is complete. Installed BluBeam 
Revu 2018 trial mode. emailing for availability
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Reggie Johnson May 07, 2019 12:19 PM 
imaging on small stand up desk
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Tricia Flaherty May 06, 2019 11:52 AM 
Dell Latitude 5490 W#20180603[Edit Inv] and Dock W#20180654[Edit Inv] need to be set up and 
delivered for Mike Elliot as soon as possible.  Install BlueBeam Revu 2018( trial 
mode for collab with GBC contractor) MAY2019;  His other software Graphisoft 
ARCHICAD can only be shared if he transfers his software key back and forth 
between laptop and desktop.  Please discuss how to best synch his files he uses 
with desktop and laptop so that he can use the laptop when in meetings around 
campus.
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