Service Request Ticket - # 72048

Service Request Ticket - # 72048

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Service Request Information

CONTACT	Name	Visuano, Denise	Date	May 07, 2019 08:25 AM
	Department	Strategic Communications & Marketing	Phone	88349
	Location		Email	visuanod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20121212 (opens in a new window)	Bldg/Room	SSC 217
	Service Tag		Description	Apple MacBook Pro 15inch w/ Retina, 2.4GHz Quad i7
	Serial No.	C02KV09MFFT0	Location	Going to PDR
	CPU	Intel Core i7(2.4GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office for MAC 2011 from P0090635, Adobe CS6 Design&Web Prem from P0090635
	Wireless NIC	28:CF:E9:1A:5F:A9
	Bluetooth NIC	28:CF:E9:1A:5F:AA

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	May 08, 2019 03:56 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Reggie Johnson	May 08, 2019 03:56 PM	task completed dropped of laptop	Add Attachment
Shina Oladiti	May 08, 2019 11:00 AM	Upgraded the OS and installed Creative Cloud. Also updated all the necessary software.	Add Attachment
Shina Oladiti	May 08, 2019 10:59 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	May 08, 2019 10:59 AM	Please, drop this laptop to Denise at the printshop	Add Attachment
Shina Oladiti	May 08, 2019 10:58 AM	Task reassigned to Reggie Johnson.	Add Attachment
Shina Oladiti	May 08, 2019 09:53 AM	**This is an email** Shina, I’ll be back at the printshop at 1 today.	Add Attachment
Shina Oladiti	May 08, 2019 09:46 AM	**This is an outgoing email** Hi Denise, I need some additional information regarding service request #72048 Description: 5/7 before 12 needs to access Adobe Cloud on laptop Was wondering if you are available for me to bring in your laptop. Regards, Shina	Add Attachment Public
Shina Oladiti	May 08, 2019 09:45 AM	Left VM.	Add Attachment
Shina Oladiti	May 08, 2019 09:45 AM	Prepped and ready to delivered.	Add Attachment
Shina Oladiti	May 07, 2019 01:57 PM	Working on it, will finish it up tomorrow.	Add Attachment
Brighton Bohnenkamp	May 07, 2019 11:16 AM	Dropped off Laptop, and is in the in box.	Add Attachment
Shina Oladiti	May 07, 2019 10:32 AM	Denise is going to bring in her laptop once she is done transferring her fine, also the machine might required and OS upgrade.	Add Attachment
Shina Oladiti	May 07, 2019 09:46 AM	Stopped by but she is not in seat.	Add Attachment
Shina Oladiti	May 07, 2019 09:16 AM	Task reassigned to Shina Oladiti.	Add Attachment
Brighton Bohnenkamp	May 07, 2019 08:25 AM	**This is an email** Hi there! I'm working from an older laptop (20121212) and would like to be able to access my Adobe Cloud apps from it, if possible. This current laptop has not been updated in some time, and I hope to be able to open current projects in InDesign and Photoshop. Today I'm working in my office in Admin, 302C until noon.	Add Attachment