Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	May 08, 2019 08:17 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130558 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334EDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0092993
	Wired NIC	68:5B:35:B2:89:2A
	Wireless NIC	60:03:08:EB:AE:92
	Bluetooth NIC	60:03:08:EB:AE:93

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Brighton Bohnenkamp	May 13, 2019 01:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brighton Bohnenkamp	May 13, 2019 01:52 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Brighton Bohnenkamp	May 13, 2019 01:52 PM	Sage picked up laptop	Add Attachment
Brighton Bohnenkamp	May 13, 2019 01:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brighton Bohnenkamp	May 13, 2019 01:46 PM	**This is an email** I've forwarded this email to her. In the future, her email is skiernansherrow17@wou.edu. Thanks!	Add Attachment
Savannah Sharp Voss	May 09, 2019 10:34 AM	Computer is in the inbox	Add Attachment
Gino Salazar	May 08, 2019 04:55 PM	It has CC on it already!	Add Attachment
Gino Salazar	May 08, 2019 04:54 PM	Task reassigned to Peter Puettmann.	Add Attachment
Gino Salazar	May 08, 2019 04:54 PM	w20110788 is all ready but they weren't there when I went, its sitting on your desk	Add Attachment
Alix Karkanen	May 08, 2019 08:17 AM	Pete called saying he was supposed to make this ticket yesterday (any questions go to him) Sage at student media needs a Mac book Pro with Photoshop and End Design.	Add Attachment