Service Request Ticket - # 72063

Service Request Information

CONTACT Name Behnke, Lyra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 08, 2019 09:19 AM
Department Deaf Studies and Professional Studies Phone 88322
Location Email behnkel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141297[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25PX0VBF8J7 Location Going to PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009793 OCT2019;

Wired NIC 98:5A:EB:D2:67:C7


Wireless NIC B8:09:8A:DB:D5:57


Bluetooth NIC B8:09:8A:DB:D5:58

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Alix Karkanen Jun 03, 2019 01:53 PM 
****This is an email****
Hello, 

Just wondering when i'll get a new computer? I am 
still using a UCS loaner computer for the last 
couple of weeks. I have not heard whether they 
were able to fix my old computer or if i'll get a 
replacement? Let me know. 

Thanks!
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Shina Oladiti May 15, 2019 11:06 AM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti May 15, 2019 11:06 AM 
It has to do with her profile but i logged in on
her profile and re-installed a new one.
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Shina Oladiti May 15, 2019 11:06 AM 
Firefox was crashing. Removed that one and
installed a new.
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Natalie Plasker May 14, 2019 10:58 AM 
****This is an email****
Hello, 

Unfortunately I was not in my office last 
Tuesday when UCS came to swap out a loaner and 
take my computer to see if it nees fixing. 

I'm continuing to have problems. Now it's 
firefox that crashes every time I try to open 
the browser. Doesn't matter what I do. I 
switched to chrome for the time being but i'd 
like the options to use both browsers. 

I am here in my office most of today between 
12-5pm. Thanks!
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Shina Oladiti May 09, 2019 12:47 PM 
Sent an email to reschedule.
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Gino Salazar May 08, 2019 04:55 PM 
Task reassigned to Shina Oladiti.
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Gino Salazar May 08, 2019 04:55 PM 
I must have missed them when I went, I went a little after 3, would 
you be able to check tomorrow?
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Shina Oladiti May 08, 2019 11:44 AM 
It is seeing OS version 10.14.4 on Jamf but if you
could run the prime to update the version on jamf.
That could be one of the reason why is slow.
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Shina Oladiti May 08, 2019 11:37 AM 
Task reassigned to Giovanni Salazar.
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Shina Oladiti May 08, 2019 10:52 AM 
Task reassigned to UCS Tech.
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Shina Oladiti May 08, 2019 10:52 AM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti May 08, 2019 09:54 AM 
Task reassigned to Shina Oladiti.
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Alix Karkanen May 08, 2019 09:19 AM 
****This is an email****
Anytime after 2pm today works for me. 

I need the basics - Word, PPT, Excel, access to 
quicktime. I can't think of anything else right 
now. 

Thanks!
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Alix Karkanen May 08, 2019 09:19 AM 
****This is an email****
Lyra,

We are going to have someone come out and re-
image your computer, and see if that solves the 
problem! In that time though, we will set up a 
loaner for you. What programs would you need on 
the loaner? And what would be the best time to 
have someone drop the loaner off and take the 
computer for a re-image?

Thank you,
Allison
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Alix Karkanen May 08, 2019 09:19 AM 
****This is an email****
Hello, 

Even after having UCS come out and do upgrades 
twice, i'm still having issues with my desktop 
in my office. It takes forever for programs to 
open. For instance, I want to open word 
document it takes a few minutes to open (with 
the rainbow of death spinning). Same happens 
for excel, powerpoint, and other programs. It 
also happens when I try to save documents or 
print something. At times, the programs will 
quit all of a suddenly or take a long time to 
finally allow me to print. 

I have had this computer for a while, at least 
a few years I believe. Maybe time for a new 
one? 
I'm in RWEC 151 and the desktop # is 20141297[Edit Inv]. 

Thanks!
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