Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	May 08, 2019 10:46 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130891 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43G8V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; Adobe CC20**(NAMED USER)Christopher Mansayon subscription MAY2018 Order#10531;
	Wired NIC	34:17:EB:A6:92:EE

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Stephanie Magee	May 10, 2019 08:09 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alix Karkanen	May 08, 2019 12:52 PM	Will do!	Add Attachment
Brittany Franklin	May 08, 2019 12:52 PM	Could you let Chris know he should be good to go on updating Mendeley now? :)	Add Attachment
Brittany Franklin	May 08, 2019 12:51 PM	Task reassigned to Service Request Desk.	Add Attachment
Brittany Franklin	May 08, 2019 11:21 AM	Looks clean, I've added an exception for Mendeley into Sophos.	Add Attachment
Megan Thibeault	May 08, 2019 11:13 AM	Task reassigned to Brittany Newman.	Add Attachment
Alix Karkanen	May 08, 2019 10:46 AM	Chris uses the program Mendeley, and when it updates it has him update the word plug in. When he does this he gets an error from Sophos saying that its malicious behavior. If someone needs to go over to take a look, he's free anytime this morning.	Add Attachment