Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	May 08, 2019 12:48 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171069 (opens in a new window)	Bldg/Room	SSC
	Service Tag	CSGHRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSGHRP2	Location	Front Desk Area
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; To be transferred from W#20130843: NaturalReader ED Sliver with Spanish and French voices from VISA2011002696; FEB2015 ABBYY FineReader Pro v12 from P0095648 and PDF Transformer from P0058354, MARCH2015 Camtasia Studio WIN v.8.5.0 from VISA2014004415 & TextAloud v3.0.79 WIN from VISA2014004414; Camtasia 2024(remove before reimage)
	Wired NIC	D8:9E:F3:4B:A9:AA

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	May 08, 2019 04:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	May 08, 2019 03:57 PM	Installed text aloud to 20171068, 20171071. They said apps are missing such as control point	Add Attachment
Megan Thibeault	May 08, 2019 02:15 PM	Task reassigned to Reggie Johnson.	Add Attachment
Alix Karkanen	May 08, 2019 01:17 PM	While there; There are two computers that need text allowed (version 3) reinstalled. One is in the testing center 20171068 and the other in the student workers room 20171071. There is a test being taking until three.	Add Attachment
Alix Karkanen	May 08, 2019 12:48 PM	MAx Kilby at ODS says they're trying to download new voices for their reading program, but they need admin rights. Its the front desk computer at ODS.	Add Attachment