Service Request Ticket

Service Request Information

CONTACT	Name	Thibeault, Megan	Date	May 08, 2019 03:03 PM
	Department	University Computing Solutions	Phone	88624
	Location		Email	eichlerm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20160723 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	FWKRBF2	Description	Dell Wyse 5030 PCoiP Zero Client 32MB (256Mb)FLASH
	Serial No.	FWKRBF2	Location	Service Request Desk counter
	CPU	Unknown
	OS	Unknown	Software	Microsoft VDA subscription and VMWare View Premier with Maint will need to be transferred from BROKEN Thin clients to these new clients for replacement only These are not to be additional stations as they have no licenses to add to the pool
	Wired NIC	00:80:64:FC:AE:D9

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	May 09, 2019 10:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	May 09, 2019 10:40 AM	Inventory updated on old equipment	Add Attachment
John Rushing	May 09, 2019 10:38 AM	Configured and setup on 5/9/2019	Add Attachment
Robbie Downin	May 08, 2019 03:03 PM	GFA SETUP: Deliver Dell Wyse 5030 PCoiP Zero Client 32MB (256Mb)FLASH and Dell 2418D 23.8inch QHD 16:9 IPS Monitor#P2418D to ITC 009 New items: W#20160723 (thin client), W#20180315 (monitor) Old items: W#20100934 (thin client), W#20091695 (monitor) Monitor will be mounted portrait orientation. Items will be on inventory shelf	Add Attachment