Service Request Ticket

Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	May 08, 2019 03:44 PM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20160721 (opens in a new window)	Bldg/Room	HWC Lobby
	Service Tag	FX0HCF2	Description	Dell Wyse 5030 PCoiP Zero Client 32MB (256Mb)FLASH
	Serial No.	FX0HCF2	Location	Main Desk Reg stations
	CPU	Unknown
	OS	Unknown	Software	Microsoft VDA subscription and VMWare View Premier with Maint will need to be transferred from BROKEN Thin clients to these new clients for replacement only These are not to be additional stations as they have no licenses to add to the pool
	Wired NIC	00:80:64:FC:AF:4B

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Jun 21, 2019 04:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jun 21, 2019 02:31 PM	Task reassigned to Joe Collinsworth.	Add Attachment
John Rushing	Jun 21, 2019 02:17 PM	Ready to deliver, check to make sure you can login to WOUVDI.	Add Attachment
John Rushing	Jun 21, 2019 02:17 PM	Task reassigned to UCS Tech.	Add Attachment
John Rushing	May 09, 2019 10:55 AM	Both thin clients have been configured on the Teradici server and are ready to be deployed.	Add Attachment
Robbie Downin	May 08, 2019 03:44 PM	GFA SETUP: Deliver 2 Dell Wyse 5030 PCoiP Zero Client 32MB (256Mb)FLASH and 2 Dell 2418D 23.8inch QHD 16:9 IPS Monitor#P2418D to Health and Wellness Lobby New items: W#20160721 (thin client), W#20160722 (thin client), W#20180316 (monitor), W#20180317 (monitor) Old items: W#20100627 (thin client), W#20100628 (thin client), W#20100630 (monitor), W#20100631 (monitor) Items will be on inventory counter	Add Attachment