Service Request Ticket - # 72074

Service Request Information

CONTACT Name Witwer, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 09, 2019 10:19 AM
Department Business/Economics Division Phone 88421
Location Email witwerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20171227[Edit Inv] (opens in a new window) Bldg/Room WEST Front Desk
Service Tag 3N5L4Q2 Description Dell Latitude 7290 12.6-inch ultrabook
Serial No. 3N5L4Q2 Location Business and Econ Dept Laptop

CPU Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; Oracle Crystal Ball Classroom Faculty Edition VISA2018009152 ORDER10960(J. Leadley contact) SR# ;

Wired NIC 10:65:30:63:CE:97


Wireless NIC 14:4F:8A:5D:F0:1B


Bluetooth NIC 14:4F:8A:5D:F0:1F

TECHS Submitted by Savannah Sharp Voss Contact svoss17@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar May 17, 2019 01:56 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Gino Salazar May 17, 2019 01:56 PM 
Delivered!
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Bradley Karkanen May 17, 2019 01:22 PM 
Task reassigned to Giovanni Salazar.
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Bradley Karkanen May 17, 2019 01:22 PM
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Bradley Karkanen May 17, 2019 01:12 PM 
****This is an email****
Hi there,
I am here until 5:00 today.  I have a student appointment 
at 2:00, so if you come by then, I may be in the 
conference room (West House 112).
Thank you,
Kathy
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Bradley Karkanen May 17, 2019 01:00 PM 
Task reassigned to UCS Tech.
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Bradley Karkanen May 17, 2019 01:00 PM 
****This is an outgoing email****
Hi Kathy,

I need some additional information regarding service 
request #72074

Description: GFA SETUP: Latitude 7290 W#20171227[Edit Inv] to 
West House Main Office

When is a good time for us to deliver the new department 
laptop? The old one had a hardware failure so it has been 
replaced.
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Bradley Karkanen May 17, 2019 12:57 PM 
Contact changed from John Leadley to Kathy Witwer.
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Bradley Karkanen May 17, 2019 12:45 PM 
I put it back on the new equip shelf
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Bradley Karkanen May 17, 2019 12:40 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Bradley Karkanen May 16, 2019 01:37 PM 
I updated to the latest BIOS
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Bradley Karkanen May 16, 2019 01:36 PM 
On stand up desk imaging.
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Bradley Karkanen May 16, 2019 01:36 PM 
Task reassigned to Bradley Karkanen.
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Robbie Downin May 15, 2019 02:36 PM 
Task reassigned to New Equip. Setup.
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Robbie Downin May 15, 2019 02:36 PM 
GFA SETUP: Deliver Dell Latitude 7290 12.6-inch ultrabook to West House Main Office
New items: W#20171227[Edit Inv] (laptop)
Old items: W#20150226[Edit Inv] (laptop)
Items will be on inventory counter
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Tricia Flaherty May 15, 2019 10:03 AM 
Ask John Leadley who besides him should be admin on new 
laptop
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Tricia Flaherty May 15, 2019 10:02 AM 
replacing W#20150226[Edit Inv] due to dead fan issues with GFA 
replacement of Latitude 7290 W#20171227[Edit Inv]
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Tricia Flaherty May 14, 2019 04:57 PM 
Task reassigned to Tricia Flaherty.
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Bradley Karkanen May 14, 2019 04:53 PM 
It is wheezing pretty bad
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Bradley Karkanen May 14, 2019 04:53 PM 
I ran a BIOS update and the fan now shows failure
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Gino Salazar May 14, 2019 04:02 PM 
Hardware tests came up negative
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Gino Salazar May 13, 2019 04:02 PM 
As soon as the user opened it it was still giving fan malfunction 
notice
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Gino Salazar May 13, 2019 04:01 PM 
It wasn’t fixed, it still had the fan issues
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Gino Salazar May 13, 2019 04:00 PM 
Status changed from (5) Completed to (1) Pending
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Gino Salazar May 13, 2019 03:59 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar May 13, 2019 03:59 PM 
Delivered!
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Gino Salazar May 13, 2019 03:59 PM 
Task reassigned to Giovanni Salazar.
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Natalie Plasker May 13, 2019 12:50 PM 
called and would like a mouse to be delivered with
the laptop.
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Gino Salazar May 13, 2019 12:47 PM 
Priority changed from (3) Priority to (2) High Priority.
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Reggie Johnson May 10, 2019 04:13 PM 
Task reassigned to UCS Tech.
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Reggie Johnson May 10, 2019 04:09 PM 
Sitting in outbox
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Reggie Johnson May 10, 2019 04:07 PM 
****This is an outgoing email****
Hi John,

I need some additional information regarding 
service request #72074

Description: *5/9*  Fan error/Windows 10 Upgrade

Your computer has been imaged and is ready to be 
delivered to you. When is a good date and time for 
a UCS tech to visit your office and complete this 
task?

Thanks,

Reggie
UCS Tech
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Reggie Johnson May 10, 2019 04:06 PM 
image and setup is complete ready to be delivered 
back to John. Sending email for availability.
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Reggie Johnson May 09, 2019 11:00 AM 
Task reassigned to Reggie Johnson.
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Reggie Johnson May 09, 2019 10:59 AM 
imaging on small stand up desk
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Savannah Sharp Voss May 09, 2019 10:20 AM 
Computer came with bag and charger.
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Savannah Sharp Voss May 09, 2019 10:19 AM 
Getting error: fan mail function press f1 to 
continue.  

User would also like to upgrade to windows 
10/have admin rights.

Computer in inbox.
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