Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	May 09, 2019 02:33 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171050 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSFFRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSFFRP2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:DB:7D

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	May 09, 2019 03:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	May 09, 2019 03:27 PM	Had her reboot her computer which fixed the issue.	Add Attachment
Megan Thibeault	May 09, 2019 02:39 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Emma Feldman	May 09, 2019 02:34 PM	Contact Info: Annika Provost Front Desk ext. 89407	Add Attachment Public
Emma Feldman	May 09, 2019 02:33 PM	She had some weird display issue and that was self resolved but now she is unable to print and it does not seem to connect her computer and the printer. She says its okay if someone comes tomorrow if we cant make it today.	Add Attachment