Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	May 10, 2019 08:29 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141169 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	31VHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	31VHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D5:D5:5E

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	franklinb@wou.edu	89267

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	May 28, 2019 08:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	May 28, 2019 08:51 AM	Cleared alerts for the computer in Sophos Central.	Add Attachment
Yumin Chen	May 23, 2019 04:15 PM	Task reassigned to Brittany Newman.	Add Attachment
Yumin Chen	May 23, 2019 04:14 PM	PUA Deleted	Add Attachment
Yumin Chen	May 22, 2019 04:47 PM	Contacting	Add Attachment
Yumin Chen	May 22, 2019 11:52 AM	Task reassigned to Yumin Chen.	Add Attachment
Reggie Johnson	May 14, 2019 12:09 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	May 10, 2019 02:37 PM	Noone is in today	Add Attachment
Reggie Johnson	May 10, 2019 02:24 PM	Task reassigned to Reggie Johnson.	Add Attachment
Brittany Franklin	May 10, 2019 08:29 AM	Sophos found a PUA (Potentially Unwanted Application) on W20141169. Please clean up 'Somoto BetterInstaller' at 'C:\Users\broussardc\AppData\Roaming\AppSync\AppSync.exe\FILE:0002' then put in my queue when done :)	Add Attachment