Service Request Ticket - # 72087

Service Request Information

CONTACT Name Buncal, Ermie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 10, 2019 03:45 PM
Department Business/Economics Division Phone 88799
Location Email buncale@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181045[Edit Inv] (opens in a new window) Bldg/Room ITC 005 A
Service Tag 886TDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 886TDW2 Location WOU TV

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E5:F7:12

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti May 16, 2019 11:12 AM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti May 16, 2019 11:12 AM 
He has another credentials that he use.
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Joe Collinsworth May 16, 2019 10:54 AM 
Status changed from (1) Pending to (2) Scheduled
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Joe Collinsworth May 16, 2019 10:51 AM 
Status changed from (5) Completed to (1) Pending
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Joe Collinsworth May 16, 2019 10:51 AM 
Need to add admin rights
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Shina Oladiti May 16, 2019 08:10 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti May 16, 2019 08:09 AM 
Inventory is updated accordingly.
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Shina Oladiti May 15, 2019 09:12 AM 
Task reassigned to Shina Oladiti.
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Joe Collinsworth May 14, 2019 11:50 AM 
****This is an email****
Hi Joe

All files are backed up to H drive, ready for 
set up.  anytime tomorrow works for me.

Thanks

Ermie Buncal
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Joe Collinsworth May 14, 2019 10:37 AM 
****This is an outgoing email****
Hi Ermie,

I need some additional information regarding 
service request #72087

Description: GFA SETUP: OptiPlex 7060 W#20141045[Edit Inv] & 
23.8in monitor W#20181095[Edit Inv] to Maaske 123 for E. 
Buncal

Your machine is ready, please back up your files 
to the H drive and let me know what date and time 
work for you to bring the replacement and set it 
up.

Thank you
Joe
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Public
Joe Collinsworth May 14, 2019 10:34 AM 
Ready to go
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Joe Collinsworth May 14, 2019 10:19 AM 
Finished reimage
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Robbie Downin May 10, 2019 03:45 PM 
NEW EQUIP SETUP: Deliver Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to Maaske 123
New items: W#20181045[Edit Inv] (computer), W#20181095[Edit Inv] (monitor)
Old items: W#20130863[Edit Inv] (computer), W#20130775[Edit Inv] (monitor), W#20130937[Edit Inv] (monitor)
Items will be on inventory counter
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