Service Request Ticket

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Service Request Information

CONTACT	Name	Aguirre, Jacqueline	Date	May 10, 2019 04:29 PM
	Department	Upward Bound	Phone	88061
	Location		Email	aguirrej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181015 (opens in a new window)	Bldg/Room	APSC 501D
	Service Tag	6WJ3QV2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	6WJ3QV2	Location	Jacqueline Aguirre, Ed Advisor replaces W#20160195
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	C8:F7:50:73:6C:ED
	Wireless NIC	48:89:E7:D8:D8:F8

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jun 18, 2019 11:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jun 18, 2019 11:21 AM	completed setup. dock is there.	Add Attachment
Megan Thibeault	Jun 18, 2019 08:55 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jun 18, 2019 08:55 AM	Can you setup the dock please	Add Attachment
Tricia Flaherty	Jun 17, 2019 11:03 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Jun 17, 2019 11:03 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Jun 17, 2019 11:03 AM	There is a DOCK for this laptop station still on Inventory counter???	Add Attachment
Shina Oladiti	May 21, 2019 01:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	May 21, 2019 01:05 PM	Done, set it up and connects the printer.	Add Attachment
Megan Thibeault	May 21, 2019 07:31 AM	Task reassigned to Shina Oladiti.	Add Attachment
Peter Puettmann	May 20, 2019 03:59 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Peter Puettmann	May 20, 2019 01:59 PM	sent email for availability	Add Attachment
Peter Puettmann	May 20, 2019 01:57 PM	**This is an outgoing email** Hi Jacqueline, I need some additional information regarding service request #72088 Description: NEW EQUIP SETUP: Latitude 5490 W#20181015 & WD15 dock W#20180653 to APSC 501D for J. Aguirre Your laptop and dock is ready for delivery. When would be a good time during the week for a technician to come by and get this set up for you? Thank you and have a good day. --Peter P.	Add Attachment Public
Shina Oladiti	May 20, 2019 08:20 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	May 16, 2019 12:08 PM	Equipment ready for delivery. Back on inventory counter.	Add Attachment
Reggie Johnson	May 16, 2019 12:07 PM	**This is an outgoing email** Hi Jacqueline, I need some additional information regarding service request #72088 Description: NEW EQUIP SETUP: Latitude 5490 W#20181015 & WD15 dock W#20180653 to APSC 501D for J. Aguirre Your new equipment set-up is ready to be delivered. If you can reply to see when a UCS tech can deliver it. Please, remember to back up your files to the .H drive or any other methods, before the installation. Thank You, Reggie	Add Attachment Public
Joe Collinsworth	May 14, 2019 10:18 AM	Machine is reimaging	Add Attachment
Robbie Downin	May 10, 2019 04:29 PM	NEW EQUIP SETUP: Deliver Dell Latitude 5490, i5-8250U, 1.6GHZ quad core and Dell Dock WD15 with 130W Adapter, USB Type C to APSC 501D for Jacqueline Aguirre New items: W#20181015 (laptop), W#20180653 (dock) Old items: W#20160195 (laptop) The old laptop will be used elsewhere in Upward Bound, talk to Shondra about that and update inventory accordingly Items will be on inventory counter	Add Attachment